Are you our next IT Technical Engineering Analyst Sr Networks/Voice?
As a member of the Global Network Services team, the IT Technical Engineering Analyst Sr Networks/Voice will design and support the Cisco Unified Communications and Telepresence infrastructure and associated components such as voice and SIP gateways. Responsibilities will include ensuring compliance with selected best practices and defined security policies, documenting key components, and providing 24x7 production support. Architectures used will include IP switching/routing/WAN (Cisco/Juniper) and wireless technologies (Cisco); remote access and security technologies, such as Checkpoint firewalls and VPNs; Cisco Unified Communications; and Cisco Telepresence.
What will you do?
Lead and/or participate in the collaborative design and implementation of global voice/video in a Cisco environment.
Provide Tier 2 & 3 support for and mentor the Global Network Operations Team.
Stay abreast of current and emerging unified communications solutions making recommendations based on in-depth knowledge and research.
Contribute to process improvements, identifies inefficiencies, and develops policies and procedures.
Prepare and maintain architectural guidelines and associated documentation.
Create and maintain technical roadmaps.
Utilize professional concepts and company policies/procedures to implement and support a diverse range of architecture solutions in our production environment.
Develop test methods and perform testing and assessments, in coordination with customers, to assess suitability of customer systems for operational use with Mosaic video services.
Build and maintain complex real time monitoring systems to monitor critical communication applications, alert personnel in the event of failure, and perform trending and capacity analysis.
Assist the Global Security Team with network security design, audit, reviews and remediation.
Other projects and job duties as assigned.
What do you need for this role?
Associate's degree required.
Bachelor's degree in Computer Science or related preferred.
CCNP Collaboration or Voice a plus.
CCIE a plus.
5+ years of experience in the It networking/voice field.
For those candidates without a bachelor's degree, 5+ years of relevant Mosaic experience is required.
Experience with Cisco Telepresence including DX/SX series endpoints, Polycom HDX endpoints, etc.
Experience with Cisco Unified Communications and Telepresence applications, including Call Manager, Unity, IM&P, VCS, Expressway, MCU, TMS, TMSXE, and Conductor.
Experience with IP Telephony protocols, including SIP, H323, and MGCP.
Experience with supporting and troubleshooting Quality of Service and Multicast.
Solid experience setting up and managing WAN/LAN monitoring applications.
Experience providing technical leadership within network/voice engineering Teams.
Must be able to create and manage Operational processes and procedures.
Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong knowledge of IP protocols, Cisco IOS, switching/routing protocols and Firewall Traversal for H.323 and SIP video.
Strong verbal, written, listening and presentation communication skills.
Ability to present and discuss technical information in a way that establishes rapport, persuades others, and gains understanding.
Strong organizational skills and attention to detail.
Ability to work with employees at all levels of the organization.
Demonstrated problem solving techniques and strong analytical skills.
Strong interpersonal and teamwork skills.
Ability to be a teamwork role model for others.
Ability to adapt to a continually changing business and work environment and manage multiple priorities.
Demonstrated critical thinking and decision making skills.
Strong analysis and problem solving skills.
Self-motivated, highly professional and results-oriented.
Willing to share knowledge with the team and provide input for solutions for technology driven projects and issues.
Able to work flexible hours and be available for off-hours maintenance to critical systems as required.
Mosaic is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status.
Mosaic participates in the US E-Verify program.
Must be legally authorized to work in the United States
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