IT Technical Analyst - 100% Remote Within Texas

The IT Technical Analyst provides information technology system engineering, analysis, design, and development expertise to develop new systems, enhance existing systems, and maintain current systems in support of Public Health Applications. This role performs coordination of project assignments with business customers and information technology areas, such as operations and management. The System Analyst also develops and maintains complex client/server and web-based software to support Texas Health and Human Services.

This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Other duties, as assigned.

Essential Job Functions:

(50%) IT Application Layer Maintenance and Support. Provide tier-2 and tier-3 internal customer support for real-time, mission critical software applications and servers.

Perform software application layer maintenance and support functions, including trouble ticket resolution, software installation and upgrades. Maintain high-availability application layer protocols and data communications. Coordinate maintenance and support activities with data centers and third-party software vendors.

Perform database query and data manipulation, as well as coordinate database support activities with DBA personnel. Provide knowledge sharing and training materials for support team members.

(30%) IT System Analysis and Design Activities.

Provide application layer system design based on customer requirements and technical requirements. Identify and mitigate application security risks and ensure information privacy.

Create detailed structured data flow diagrams and database entity relationship diagrams in support of system development. Develop and maintain technical system specifications for 3rd-party vendors, internal programmers and DBA's. Evaluate modified- and off-the-shelf software solutions for applicability to new customer requested projects.

Analyze 3rd-party vendor RFP responses for reliability, efficiency, scalability, performance, and cost. Develop application and server level operations plans. Prepare requests, justification and documentation for procurement of products and services.

(20%) Software Development Activities.

Participate in SDLC for internally developed software projects. Design and implement software components. Develop and execute test plans and automated test tools.

Knowledge Skills Abilities:

Knowledge of the principles and practices of systems analysis, including technologies, products, trends, standards, operations, best practices and related governance.

Knowledge of IT network and public network architectures, including load balancing, redundancy, high-availability, and network security.

Knowledge of web data exchange methods such as AJAX, SOAP, or JSON. Knowledge of Health IT data exchange protocols, such as HL7 and X12 are also beneficial.

Knowledge of Health IT best practices, including high-availability and HIPAA privacy regulations.

Knowledge of security requirements and configurations to resolve security vulnerabilities identified in security reports.

Knowledge of high level programming and runtime environments in Microsoft, such as MS ASP.NET, MVC, C#, JavaScript, JS frameworks (REACT, Angular), and MS Visual Basic (VB & VB.NET).

Skill with high-level programming and runtime environments in Linux, such as C, C++, Apache, MySQL, PHP, Ruby on Rails, and Python.

Skill in the full SDLC, including Agile and Waterfall development methods.

Skill using database tools, specifically SQL and SQL variants.

Skill in design and implementation of test plans, test cases, and test strategies, including automation of test execution.

Ability to develop and document IT system requirements and technical specifications from complex user requirements.

Ability to analyze and optimize system performance and resource utilization.

Ability to operate effectively as a member of a development team managing multiple concurrent programming activities.

Ability to plan, prioritize and implement assigned projects, including contributions to project management tasks or personnel.

Ability to communicate effectively with customers, IT teams, and others at all levels of the organization

Ability to develop and implement large scale, custom integration and software projects utilizing multiple IT environments, including MS .NET or LAMPS.

Registration or Licensure Requirements:

Initial Selection Criteria:

• Graduation from an accredited four-year college or university with major course work in computer science or a related field is preferred. Education and experience may be substituted for one another year for year.

• One year of professional experience as system analyst or related field.

Additional Information:

This position can telework 100% from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 60 days of hire.

Learn more about benefits. MOS Code:

There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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