IT Tech Support Specialist/L2 Engineer

Role and Responsibilities

• Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues

• Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software

• Install and/or upgrade Microsoft Windows Server Operating Systems

• Perform on-site technical and customer service support, to include:

• Emergency/unscheduled repairs of clients' on-site technical systems and equipment

• Performs scheduled maintenance and repairs of clients' technical systems and equipment

• Network switch and server room cable management

• Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software

• Follows standard procedures to isolate and fix problems in malfunctioning equipment or software

• Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation

Qualifications and Education Requirements

• Associates degree in technology related field OR equivalent combination of education and work experience

• A minimum of 3+ years of as a Systems Engineer or similar role, working in Microsoft Environments

• Required certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent

• Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues

In addition to being a best company to work for, Medicus IT offers incredible benefits that go unmatched!

• 401k with Company Match

• Annual Bonus Plan

• Medical, Vision & Dental Insurance

• Short-Term & Long-Term Disability Insurance

• Basic Life Insurance

• Accidental Death & Dismemberment (AD&D) Insurance

• Optional Supplemental Insurance

• Paid Holidays

• 14 days PTO (Including Birthday PTO!)

• Fully Customized Development/Growth Plans

• Certification Reimbursements

• Monthly employee appreciation events

• Fully stocked breakroom