What does a great AccessNet Technician do?
A Fiserv AccessNet Technician provides a stable environment for the use of the AuthentiCare and AccessNet Tax applications. This technician will have a good ability to understand application business rules and apply them to quickly research issues that arise and provide a long-term solution to prevent future appearances. You will participate in proactively monitoring and solving problems our suite of custom Windows applications for our State Government clients.
The AccessNet technician will use exceptional detailed research skills in diagnosing and solving technology problems in a logical, systematic manner, you will excel in delivering client, expectations of timeliness, attention and focus on their needs. This position has a need to understand business rules and logic and the ability to troubleshoot the gaps in between the two.
Must be able to work independently with minimal supervision using contractual agreements, company policies and procedures as guidelines.
Must be able to determine root cause and resolution of technical issues in a timely manner.
Those who excel at solving problems, and thrive for the 'reason why' when troubleshooting technical issues will excel at bringing closure to users questions/concerns.
Basic Qualifications for Consideration:
2 years working with Microsoft Windows servers.
Ability to clearly communicate complex technical specifications to clients and implementation teams vs. good communication skills
Demonstrable understanding of server structure, maintenance of server environments and hierarchy of server layout.
Experienced working in a Team environment.
SQL knowledge of data flows and queries will be extremely helpful in this position.
Preferred Skills, Experience, and Education:
Windows' server experience.
Preferred experience with working in a data center environment including telephony knowledge.
Project management experience
Healthcare or tax experience is a plus
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
As consumer technology evolves, constituents demand more convenient access to government services. Fiserv helps federal, state, and local agencies deliver the same high levels of service as private industry while ensuring security and controlling costs.
For more than 25 years, we've helped governments plan, procure, and manage IT projects that support health care, human services, tax, transportation, labor, education, criminal justice, and public safety. Whether it's making payment such as benefits and payroll or receiving payment for taxes, licenses and other government services, Fiserv handles all payment processing needs with safe, secure and reliable solutions.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.