IT Tech, Intermediate - PC Systems

Performs general maintenance tasks troubleshoots and repairs computer systems and peripherals located throughout the Health System. Basic to advanced PC troubleshooting and problem resolution. Resolve most problems even of significant complexity with minimal or no assistance. Assist less senior techs with troubleshooting and problem resolution.

• Perform computer hardware operating system software and related peripheral equipment repairs within the established guidelines for

• timeliness and quality. 80% of all trouble calls are resolved within 8 business hours of assignment. Problems wherein this is not possible are

• escalated to management.

• Keep Remedy properly updated with problem ticket asset and other data elements encountered during the course of maintenance

• troubleshooting and repair duties

• Maintain and enhances knowledge of the HS/CS desktop environment as well as of HS/CS policies procedures and initiatives

• Communicates appropriately with customers and computing staff

• Drives safely to ensure no injuries or damage to passengers or vehicles.

• In addition to the above job responsibilities, other duties may be assigned.

This position currently supports a repeating, bi-weekly rotating schedule, with all shifts scheduled 7AM-8PM.

Week 1 - Monday, Tuesday, Friday, Saturday, and Sunday

Week 2 - Wednesday and Thursday.

Position Compensation Range: $24.24 - $38.78 Hourly

MINIMUM REQUIREMENTS

Education: High School Diploma required

Experience: 5 years

Licensure: none

Degree. May require Valid Virginia Driver's License (VADL)

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.