IT Systems Technical Specialist

Introduction

MHBE is accepting applications for a vacant IT Systems Technical Specialist

• Systems Administrator�position. The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of2010(ACA). MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide.
  
  Vision Statement : High-quality, affordable health coverage for all Marylanders. Mission Statement : We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service. Values : Diverse & Inclusive, Innovative, Collaborative, & Ethical. For more information on MHBE, please visit our website

GRADE

19

LOCATION OF POSITION

750 E Pratt St, Baltimore, MD 21202

Main Purpose of Job

The Systems Administrator at MHBE is responsible
for designing, building, maintaining, and operating�the security infrastructure
of MHBE. This position plays a crucial role in managing MHBE's enterprise
systems, ensuring they meet the stringent information security standards
mandated by the Minimal Acceptable Risk Standards for Exchanges (MARS-E) and
IRS Publication 1075. The administrator must maintain a high level of vigilance
to safeguard the systems against potential threats and ensure compliance with these
regulatory requirements. Additionally, the Systems Administrator provides
essential technical support to other engineers, IT teams, and users across
MHBE. The person is tasked with monitoring system performance, troubleshooting
issues, and working collaboratively with the Information Security team to
ensure that security configurations are appropriately implemented and
maintained. The role also involves assisting with audits, participating in
security investigations, and performing other duties as required to support the
secure and efficient operation of MHBE's IT infrastructure.

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POSITION DUTIES

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1.

Design and Maintain

Security Infrastructure (30%):

●

Develop and maintain the
security frameworks for Active Directory, Red Hat Linux, MacOS, and Windows

OS within MHBE's infrastructure.
●

Ensure all systems are
secure and compliant with the Minimal Acceptable Risk Standards for Exchanges
(MARS-E) and IRS Publication 1075.

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2.

Monitor System Performance
and Ensure Compliance (20%):

●

Regularly monitor the
performance of MHBE's IT systems including Web Application Firewalls and Zero

Trust Security Systems. Identify and address efficiency issues, ensuring
optimal operation and compliance with security standards.

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3.

Troubleshoot and Resolve

Issues (25%):

●

Provide primary support for
troubleshooting complex system issues across various platforms, including but
not limited to: Active Directory, Linux, DevSecOps pipelines and EndPoint

Protection systems.
●

Offer timely and effective
solutions to maintain system integrity and performance.

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4.

Collaborate on Security

Enhancements (15%):

●

Work closely with the

Information Security team to implement and maintain security configurations
for Identity and Access Management systems, participate in the development of
new security protocols, and ensure that security practices are up to date
with industry standards.

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5.

Support Audit and

Compliance Activities (10%):

●

Assist with internal and
external audits, contribute to security investigations, and ensure that all
systems, including Zero Trust configurations, meet required standards and
regulations to maintain compliance and mitigate risks.
MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college
or university in Information Technology, Computer Science, Management
Information Systems, or other information technology related field.��
Experience: Four Years of experience designing, developing,
implementing, maintaining and controlling database management systems for
computers.��
NOTES:��
1.Graduation from an accredited high school or possession
of a high school equivalency certificate plus thirty credit hours from an
accredited college or university in Computer Information Technology, Management
Information Systems, Computer Science or other information technology-related
field to include course work in database management systems may be substituted
for the required education.
2.At least 3 years of
experience in designing, building, maintaining, and operating security
infrastructures for enterprise systems, including Active Directory, Red Hat
Linux, MacOS, and Windows OS.
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3.A minimum of 2 years of experience in monitoring IT
system performance, including Web Application Firewalls and Zero Trust Security
Systems, ensuring compliance with security standards such as NIST, MARS-E and
IRS Publication 1075.
4.At least 3 years of experience
in troubleshooting complex system issues across various platforms, including
Active Directory, Linux, Dev Sec Ops pipelines, and End Point Protection systems.
4.Candidates may substitute U.S. Armed Forces military
service experience as a commissioned officer in Systems Administration
classifications or Systems Administrations specialty codes in the Information
Technology field of work on a year-for-year basis for the required experience
and education.
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For education obtained
outside of the U.S., you will be required to provide proof of the equivalent
American education as determined by a foreign credential evaluation service. If
you possess a degree obtained outside of the United States, please submit a
detailed, course-by-course evaluation report from one of the U.S. equivalency
evaluating members identified at�http://www.naces.org/members.html.

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DESIRED OR PREFERRED QUALIFICATIONS
Over 5 years of experience in developing and
maintaining advanced security frameworks and protocols, with a focus on
proactive security enhancements and cutting-edge technology integration

More than 4 years of experience in
developing and implementing innovative monitoring tools or scripts that
automate compliance checks and proactively alert teams to potential issues.

At least 3 years of experience leading
projects that introduce significant improvements in security practices or
efficiency, including mentoring other team members in security.

At least 3 years of experience in evaluating
and procuring software solutions critical for managing IT infrastructure,
ensuring alignment with technical requirements and security policies.

Strong analytical and problem solving
skills.

Excellent communication skills including the
ability to understand and communicate technical information to business users,
and gather business requirements that can be translated into technical
requirements.
����������� Ability to manage multiple critical
priorities and tight deadlines.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS
Personal Leave - new State employees are awarded six (6) personnel days annually (prorated basedon start date) Annual Leave - ten (10) days of accumulated annual leave per year
Sick Leave - fifteen (15) days of accumulated sick leave per year
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
Holidays

• State employees also celebrate at least twelve (12) holidays per year Pension
  State employees earn credit towards a retirement pension
  401(k)

• State employees can contribute to a supplemental Retirement Plan

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and resume: via email: Joshua.powell@maryland.gov via mail: MHBE Office of Human Resources 750 E. Pratt St, 6th Floor Baltimore, MD 21202 Resumes will not be accepted in lieu of completing the online or paper application. Applications must be received no later than the close of business on the closing date. Appropriate accommodations for individuals with disabilities are available upon request by calling MDTTY Relay Service. TTY Users: call via Maryland Relay. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank your Veterans for their service to our country and encourage them to apply. This employer participates in E-Verify and will provide the federal government with your Form I-9information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to�contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.
45 Calvert Street, Annapolis, MD 21401
300-301 West Preston Street, Baltimore, MD 21201
Toll Free (800) 705-3493