IT Systems Support

About the Department

The Department of Commerce aims to make sure Montana is the best place to work, live and play. We work alongside private industry and local organizations to create jobs, grow businesses, develop affordable housing and improve community infrastructure.

(You can learn more about us here.)

About this Position

The Commerce Director's Office provides centralized finance, budget, communications, marketing, legal, IT and HR services and resources for the Department Divisions and attached boards.

This position is a Computer User Support Specialist for the Montana Department of Commerce (DOC) Information Technology Section. The position is responsible for providing support for the proficient operation and administration of IT systems, devices and business processes; provides information systems training for agency users; contributes to new product research; performs new equipment procurement, setup and installation and management throughout the equipment lifecycle and performs level one network administration duties. The position reports to the Information Technology Section Manager.

This position is open until filled, with a first application review date of June 26, 2024.

What are we looking for?

Education and Experience:

• A Bachelor's Degree in Business and Information Technology, Computer Science, Computer Technology, Information Technology and Design, Software Engineering, Computer Engineering, or a related field

• Two years of progressively responsible experience including user support and training; database and network administration; hardware and software configuration, installation, and maintenance; application development; system diagnosis and troubleshooting; and Internet applications and technology experience.

• Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

Knowledge of:

• Principles and practices of computer science; hardware and software configuration, installation, and maintenance

• System diagnosis and troubleshooting

• Internet applications and technology

• Windows and Windows-based applications and Active Directory

• Telecommunications and information systems networking

• Network capabilities, computer operating systems, equipment, and end user software.

Ability to:

• Consistently solve problems and manage a number of tasks using effective trouble resolution techniques

• Communicate effectively with a client community of varying backgrounds and technical expertise levels

• Develop and provide technical instruction

• Manage multiple tasks with varying deadlines

How to apply

Apply online by submitting your resume. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.)

Benefits

• Look here to see the additional benefits! They include:

o Work/life Balance

o Health Coverage

o Retirement plans

o Paid Vacation and Sick Leave and Holidays

o And more…

• Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of

• This position requires the successful completion of a criminal background check.

• Only online applications are accepted. By applying online, you can receive updates and monitor the status of your application.

• If you fail to upload the requested application documents and/or preference documents, we will notify you via email. Failure to upload these documents after notification will result in your application being removed from consideration.

• This position allows for a hybrid work schedule from a remote location within the State of Montana. Weekly travel to Helena offices will be required. Specific conditions will be outlined as part of the job offer and must adhere to state policy. New Employees may be required to complete training in person before hybrid work schedules begin.