IT Systems Support Professional-Ento (Bugwood)

Position Information

Classification Title IT Systems Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field with sufficient experience to show competence and innovation in server and system administration.

• Work experience implementing and supporting applications and databases on Amazon Web Services.

Position Summary

This position is part of the Center for Invasive Species and Ecosystem Health at the University of Georgia - Tifton Campus (Bugwood). The Center for Invasive Species and Ecosystem Health develops, maintains and hosts a large number of digital tools and resources including web, smartphone, and database applications. The IT Systems Support Professional will have a working knowledge of Amazon Web Services as the platform for Center applications. Applications hosted by the Center use different server side technologies including Windows Server, Linux, ColdFusion, PHP, IIS, Apache, and NodeJS. While this is a diverse set of tools, this professional should be either familiar with their configuration or able to quickly learn how to setup, secure, monitor, recover, and troubleshoot system issues and bottleknecks. This position will also work with application programmers to ensure they are aware of and able to follow best practices for continuous deployment of applications and efficient use of system resources.

Knowledge, Skills, Abilities and/or Competencies

• Strong analytical skills.

• Detail oriented and well organized.

• Ability to plan and manage time efficiently to meet deadlines.

• Effective oral and written communication skills.

• Ability to understand and explain complex procedures in writing or verbally.

• Strong ability to learn.

• Ability to follow instructions well.

• Ability to work well in a team environment and to lead the team to accomplish defined goals.

Physical Demands

Will sit at a computer most of the work day.

Is driving a responsibility of this position? Yes Is this a Position of Trust? No Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Support infrastructure for applications providing mission critical services to external users

• Update software and digital infrastructure to maximize system performance, security, and availability while minimizing costs

• Work with developers as they build digital applications to advise on workable solutions given capacity, benefits, limitations and costs

• Analyze logs and setup alerts to monitor utilization of infrastructure capacity, identify potential performance bottlenecks and prevent development of issues that may lead to incidents of application downtime or degraded application performance

• Work with developers to monitor and maintain workflows for continuous integration and continuous deployment of improvement to applications

Percentage of time 60 Duties/Responsibilities

Planning and Documentation

• Keep informed on changes and new services that can reduce costs and/or increase security, capacity or functionality

• Develop plans for improving infrastructure while minimizing downtime of applications

Percentage of time 30 Duties/Responsibilities

Incident Response

• Take action to resolve the immediate incident where mission critical applications experience performance or availability issues

• Perform root cause analysis to determine the cause of the incident

• Work with developers and center leadership to find workable solutions to prevent future incidents

• Other duties as assigned

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Joe LaForest Recruitment Contact Email laforest@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• List of References with Contact Information

Optional Documents

• Cover Letter

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.