IT Systems Support Associate

Position Information

Classification Title IT Systems Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

We encourage all applicants with relevant experience to be successful in this role to contact Jade Gotter with questions concerning qualification requirements.

Position Summary

This position is responsible for managing IT core infrastructure and functional processes. Responsible for maintaining additional security measures and proactively engages in project management/coordination for the McBee Institute of Higher Education's faculty, staff, advisers, and students.

Knowledge, Skills, Abilities and/or Competencies

IT desktop operating system, Windows and Mac OS, Windows server administration, Linux server administration, relational and non-relational databases, application support, project management databases, asset management and research competency.

Physical Demands

Lift 40 pounds, navigate stairs, bending, maneuvering around desks, equipment, etc., and sit for extended periods of time in front of a computer.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Desktop and Academic Support

• Lead annual and one-time requests for Student Technology Fees.

• Serve as the first point of contact for IT support requests for faculty, staff, students, and guests.

• Provide all aspects of support for desktop computers (Windows and Mac) including security, peripherals, and software.

• Troubleshoot technical issues with computers, printers, projectors, etc. and eliciting outside support as needed.

• Consult with faculty and staff in the department to ensure that IT standards and practice meet their needs.

• Manage classroom computer maintenance and upgrades.

• Support and maintain systems and processes related to newly approved online MEd program.

Percentage of time 25 Duties/Responsibilities

Proactive Processes

• Communicate effectively to faculty and staff concerning IT issues, policies, procedures.

• Create documentation, participate in assigned teams or committees, attend meetings, and work with colleagues as a mentee with EITS and Franklin College personnel.

• Develop training materials and presentations upon request.

• Monitor IT practices, explore alternatives and recommend solutions, and assist with planning and problem solving.

• Serve as liaison for vendor support, gather quotes, and initiate purchase requests.

• Help optimize workflow and review processes to ensure optimal efficiency and effectiveness.

Percentage of time 20 Duties/Responsibilities

Project, Asset, and Facilities Management

• Participate in complex IT projects with a department or college-wide scope.

• Provide project oversight for a variety of internal and third-party data and software products and contracts, specifically USG and UGA partner units, Acuity Server Administration, Pantheon, Amazon Web Services, and the National Center for Education Statistics.

• Engage in inventory tracking and life cycle management for desktop/laptop computers and related devices.

• Initiate updates to the building's alarm and door lock schedules; work with security team on alarm issues; monitor and report on building fire alarm panel and AED equipment; secure and assign building keys.

• Enter and monitor FMD work requests to resolve facility issues as they arise (e.g. plumbing, pest control, etc.); discuss general building upkeep and special cleaning projects with custodial supervisor and staff.

Percentage of time 20 Duties/Responsibilities

Security/Standards Management

• Serve as unit security liaison by being a campus domain network liaison (DNL); this position will work with EITS and colleagues to diagnose and resolve wired and wireless network connectivity issues.

• Serve as Security Officer for federal datasets, maintaining secure environment, passwords, and proper protocol.

• In collaboration with faculty, staff, and colleagues, develop security standards and practices or computer services.

• Use the planning process to seek alignment with college and university-level standards and practices.

• Scan server files for vulnerabilities and storage for restricted data to include SSN#s.

Percentage of time 15 Duties/Responsibilities

Website and Network Management

• Provide security and maintenance for the MIHE Drupal 8 website.

• Make functional upgrades to website using Linux software.

• Re-image lab desktop computers quarterly to maintain security and function of the lab.

• Upgrade server operating systems.

• Process and monitor server file migration to ensure all folders, permission/group policies are appropriately applied.

• Provide support for network switch migrations.

• Emergency technical support as needed.

Percentage of time 20

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Jade Gotter Recruitment Contact Email jade.gotter@uga.edu Recruitment Contact Phone 706-542-0508

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter

Optional Documents

• List of References with Contact Information

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.