IT Systems Engineer

Role Overview

This role needs to be an IT resource who can work autonomously. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as "End-user computing" tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.

Position Responsibilities:

• Provide Office365 day-to-day administration and second-level support (this includes Exchange Online/Sharepoint/Onedrive/Teams/Intune).

• Provide advanced support for Desktop & Helpdesk escalations.

• Provide back up support for Windows 7, 10, 11 image creation and software application support.

• Desktop software deployment using EPM/ISM tools.

• Integration support between EPM and ISM tools

• Support for providing temporary and permanent admin services to the user for their desktop/laptop.

• Support for the Systems Management Services & tools.

• Overall management of the EPM tool.

Preferred Technical Skills:

• Knowledge of client operating systems (Windows, MACOS, iOS, Android).

• Knowledge of Office 365 and Microsoft Azure.

• Knowledge of application installations and interoperability.

• Knowledge of complex computing environment and infrastructure.

• Experience with certification and testing methodologies.

• Experience with batch files, PowerShell, application scripting, queries, and report generation.

• Experience with IT device security.

• Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.

• Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).

• Knowledge of networking and client server fundamentals.

• Experience entering, tracking, and resolving service calls with proper documentation.

• Effective problem solving/troubleshooting skills.

• Good judgment /analytical skills.

EOE Policy Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary: $75,000 - $100,000

Experience Level: 5-10 Years

Requisition ID: 587