IT Systems Engineer

IT Systems Engineer

At Horizon Organic, we're growing a culture of passionate people driven to do good for the horizon we all share. We're building the tomorrow we want to see. Every single day.

Joining our team means being part of a dynamic environment where your skills are valued, and your contributions make a real difference. We offer diverse opportunities for career growth and development. Embark on a rewarding journey with us in shaping the future of organic dairy!

Two generations of families-and counting-have grown up on Horizon Organic milk. From the start, as the leading organic milk producer in the U.S., Horizon has been committed to delivering innovative, nourishing dairy that growing families can rely on. In 2023, Horizon Organic became a brand of Platinum Equity. Today, Horizon works with more than 500 farmers across the U.S. to bring high-quality, certified organic milk to consumers. For more information on Horizon's full portfolio of organic dairy products, visit Horizon.com.

About the Job:

We are currently looking to hire an IT Systems Engineer! Together with the IT Infrastructure Manager and Head of Cybersecurity, you will provide support, maintenance, and evolution of Horizon's IT systems and infrastructure. On a typical day you can expect to support end-user, patching servers, manage MDM policies, assist in onboarding/offboarding, and execute against IT roadmap milestones.

The IT Systems Engineer will be responsible for managing in-coming requests for IT services, coordinate and perform maintenance, updates and changes to IT systems and services. Reporting to the Infrastructure Manager.

This is a hybrid position with an expectation of 3 days per week onsite in Broomfield, CO.

In this role, you will be responsible for:

• Administer Microsoft Cloud and on-prem infrastructure, including AD, DHCP, and DNS servers, Terminal Servers, and File Servers.

• Provide support, administration, and maintenance of information technology systems (including PC and LAN equipment).

• Support IT operations functions to offices for the organization's standard hardware, software, and voice/data network solutions.

• Provide on-site support of hardware, software, and network connectivity issues.

• Performs local administration and operations functions as appropriate in accordance with standards, policies, and procedures.

• Monitors security compliance in accordance with IT Security standards, policies, and procedures.

• Responsible for maintenance of systems documentation such as IT operations manuals.

• Responsible overseeing onboarding and off boarding of employees.

• Provides escalated technical support that requires an on-site presence (server, NAS, network, or PC equipment failure), including data backup recovery.

• Performs complex software/hardware troubleshooting, patches, and re-installations in cooperation with Infrastructure Manager and/or IT vendors and in accordance with established SLAs.

• Provides consulting/training/education services such as data management and staff training/orientation for standard systems.

• Assist with new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN, and PC equipment.

• Participates in the identification, development and communication of new technology standards and best practices as appropriate.

• Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.

• Establishes a process to triage, assess severity, and assign resources to resolve or escalate incidents reported.

• Identify solutions to reduce customer issues and reduce system errors.

The base compensation range for this position is $75,000 - $105,000 commensurate with experience.

• Bachelor's degree with 3 to 5 years of related experience or equivalent combination.

• Demonstrated experience with Azure AD (Entra ID), Microsoft Intune, Microsoft 365, MS Teams, SharePoint, and OneDrive.

• Professional certifications as appropriate.

• Knowledge of current trends in the specific field.

• Familiarity with support and troubleshooting of IT Infrastructure

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