IT Systems Developer/Analyst

Career Opportunity

Sappi North America, Inc., headquartered in Boston, is a market leader in converting wood fiber into superior products that customers demand worldwide. Our four diversified businesses - Packaging and Specialty Papers , high-quality Graphic Papers, Dissolving Pulp, deliver premium products and services with consistent quality and reliability. We deliver sustainable Packaging and Specialty Papers for luxury packaging and folding carton applications with our single-ply packaging brands and for the food and label industries with our specialty papers. Our high-quality Coated Printing Papers are used for premium magazines, catalogs, books, direct mail and high-end print advertising. We are a leading manufacturer of Dissolving Pulp, which is used in a wide range of products, including textile fibers and household goods. We are one of the world's leading suppliers of Casting and Release Papers with lines for the automotive, fashion and engineered films industries.

Sappi North America is a subsidiary of Sappi Limited (JSE), a global company headquartered in Johannesburg, South Africa, with more than 12,000 employees and manufacturing operations on three continents in seven countries and customers in over 150 countries. www.sappi.com

Position (job title): IT Systems Developer/Analyst

Department: Information Technology

Work Site: SSC South Portland

Overview

This position is an integral member of the Global Shared Services Local Applications and e-PMO Team and is primarily responsible for supporting a variety of manufacturing and business applications as well as reporting and Business Intelligence initiatives. The successful candidate will demonstrate technical aptitude, enthusiasm and communication skills to function as both business analyst and technologist. Key aspects of the role include:

• Leveraging strong functional, operational knowledge of the related business processes involved in local applications to support end-user use of the system, and perform diagnoses of system issues.

• Supporting major projects, working with corresponding cross functional business departments and with management to understand functional and business roadmap deployment schedules.

• Working closely with various business partners including Global Process Owners, Business Process Engineers and IT peers to help define and test solutions in support of prioritized business initiatives.

Responsibilities

• Manage and contribute to delivery and quality of local applications. This includes requirements, technical design/build/test/optimize activities.

• Perform ETL and data warehouse design/build/test/optimize activities.

• Candidate will have practical experience through full development cycle of enterprise data warehouse construction, support and optimization.

• Understand new business strategies, and provide recommendations for automated solutions to support new strategies and implement proposed solutions with available resources and timelines.

• Experience in preparing data and constructing advanced data visualization dashboard style reporting in Business Objects, Tableau, or Looker. Must have strong ETL (Business Objects Data Services) skills.

• Work closely with business process engineers to understand problems and requirements with the system and recommend and develop specifications to resolve them.

• Follow integration testing procedures, change control procedures and use standard procedures and practices in performing the required work.

• Must be flexible to change, able to multi-task and adapt quickly to shifting priorities

• Participate in on-call rotating requirement shared with team.

• Provide incident ticket and on call support resolution for related requests

• Continuously enhance skills and knowledge through research, training, and other methods

• Work in conjunction with users, business analysts and external resources to define system objectives and requirements, and execute according to plan; produce and maintain detailed specifications for applications, including architecture, designs and interfaces between corporate systems as required.

• Perform maintenance and enhancements for existing systems applications, correct problems and revise systems as business requirements dictate, including analysis, design and development for requested changes and improvements.

• Assist in the translation of business requirements and project scope into solutions in collaboration with both internal and external team members and business stakeholders.

• Work collaboratively with business partners to help identify opportunities to streamline or automate their operations.

• Manage multiple priorities to maintain a balance between day to day operations, projects and strategic development and to ensure deadlines are met.

• Ability to perform first-level debugging of systems to analyse and resolve issues.

• Troubleshoot and triage problem reports, resolve, and escalate as required.

• Help ensure data remains complete, accurate and valid during its input, update and storage.

• Support and align with global IT vision, ensure that IT activities support global vision.

• Participate in global meetings to review application performance and project status

Qualifications

• Minimum: Bachelor's degree in Computer Science, Information Technology, or a closely related field preferred.

• Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices

• Experience with MS SQL, C#, C/C++, .NET or JavaScript

• Experience using back-end and front-ed languages to develop complete solutions

• Strong analytical and design experience

• Proficiency in Microsoft Office Suite

• Google Cloud Platform, Big Query, Big Table, Data Flow or Google Cloud Storage a plus

• Analytical problem solver, sense of urgency, proactive to issues

• Readiness for further education in new languages and technologies

• Ability to work in a demanding position, balancing diverse priorities

• Demonstrated strong interpersonal, team and verbal/written communication skills

• Ability to work in an independent self-directed manner while engaging fully as part of a global team of professionals

• Experience in working within international teams an added advantage.

• Excellent communication, problem solving, and customer service skills are essential.

• The ability to express complex concepts effectively to the business, yet technical enough to have a detailed review of designs and approaches with technical resources

• The ability to work well with people from many different disciplines and cultures with varying degrees of IT experience.

Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.

HR Contact for Questions: Kathleen Ann Porazzo

Contact Information: 2074205374 , kathleen.porazzo@sappi.com

Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.