Prometric White Marsh , MD 21162
Posted 2 weeks ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Title: IT Systems Analyst
Reports To: Manager, Technology Services
Department: Technology Operations
Location: Nottingham, MD
SUMMARY
Prometric Technical Services team is going through IT change and modernising desktop managed devices and deployments. We are seeking individuals with excellent technical skillset and experience in working in a dynamic and busy IT environment. Candidate must have the ability to breakdown complex issues and can demonstrate excellent communication skills. IT Systems Analyst will play a crucial part and work as part of a Global Support Team to provide quality desktop and end user support for the Dundalk Office, remote users and Global locations. As a Systems Analyst, you will play a key role in this by collaborating across all teams and technologies and providing remote support and desk side IT support. The IT analyst must demonstrate as a self-starter and ability to independently resolve problems.
DUTIES & RESPONSIBILITIES
Provide level 1 and level 2 end user support. Including but not limited to physical and virtual machines, W10 & W11 OS and iOS operating systems, office365, licensing, VPN, software upgrades and asset management.
Familiar with software management and pushing software updates and patches to all corporate machines.
Security and Windows Patch Management for Corporate Devices
Demonstrate Best practices for Mobile Device Management
Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory
Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution
Monitor, update and resolve all end user peripherals including Print Server issues & teams rooms conference systems.
Collaborate with wider teams on Network Issues and Systems Engineering teams for resolution.
Engaging with 3rd party vendors.
Software and Peripheral Installation and management, attention to detail key
Always looking to find solutions to enhance user experience and system process
Mobile Device Management
Hardware upgrades for workstations
Communicate effectively with co-workers and outside representatives.
Prepare and update KB articles for technical team and user community
Assist with office moves
Collaborate with wider IT teams
Perform other duties as defined by the Manager of Technical Services
QUALIFICATIONS & EXPERIENCE
Bachelor's degree in computer science, Business Information Systems, or equivalent
MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred.
Must have experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management
Proven experience with Patch Management.
Aware of current IT trends and best practices
Experience with virtualization. Windows 365 & Azure VDI beneficial
Must have proven experience with Active Directory, Microsoft Azure and Microsoft Entra
Must have W10, W11 and iOS experience.
MDM - Mobile Devise Management and JAMF Management - Intune experience beneficial
PowerShell and scripting
Familiar with Microsoft Power Family
Effectively demonstrate technical troubleshooting
Office 365 & SharePoint support and administration
Advanced technical installation and troubleshooting experience
Effectively demonstrate ability to perform effectively in a fast-paced environment.
Ability to maintain high quality work including ticket count and project work
Experience in the use of Ivanti (LANDesk), SCCM & Intune
The awareness and determination to upskill, learning of new technologies and aware of current trends and technology.
Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
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Prometric