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IT Systems Administrator/Help Desk

Expired Job

CGI Fort Eustis , VA 23604

Posted 4 months ago

Position Description
If you are a curious and driven person, there's a place for you at CGI Federal to share new ideas, drive innovation and be a part of a dynamic team. The position is primarily responsible for supporting the Training and Doctrine Command (TRADOC) G-2 user community and the servers/services/applications they use at Ft. Eustis, VA. You will report to the Network Services Manager and work closely with IT staff, management and end users.

Your future duties and responsibilities
The Contractor shall provide Local IT Infrastructure Operations & Maintenance Support Services. Services for local IT infrastructure cover the field site's infrastructure (network devices, servers, storage) as well as the customers' supporting IT infrastructure (e.g., VTC suites, knowledge walls, printers, scanners, Virtual client /server environment, TACLANES, etc.) and end-user environments (e.g., desktops, monitors, VoIP phones, DVTCs, KVM switches, etc.). Operations services include, but are not limited to operating server and storage appliances; analyzing and resolving common problems related to servers and storage; installing patches and performing system updates; managing server and storage processing strategies; recovering data when required; installing and configuring server and storage devices as required. Maintenance services include, but are not limited to installing, adding, removing, or changing (IMAC) hardware; providing preventative maintenance to inspect, clean, and repair
equipment before a mechanical failure occurs; responding to service requests for hardware related incidents; performing a technical diagnosis of equipment problems, including basic troubleshooting of networks using network management tools and network utilities; coordinating "in warranty" service for covered equipment; repairing or coordinating fix actions for "out of warranty" equipment; performing upgrade maintenance to improve or enhance operations of existing equipment; and maintain inventory. May be required to run cable (Ethernet, Fiber, Telephone) if necessary to give a user a connection. Documenting of work is a requirement using the available helpdesk system used by the enterprise. As required, the Government will identify demarcation points between server and storage responsibilities contained within this task order and server and storage responsibilities covered by the Enterprise Operations Services task orders or by other IT service providers. Enterprise IT O&M policy and
guidance shall flow down to the field sites while performance and service-level reporting shall flow up to the Enterprise. When available, the Contractor shall use Enterprise-level services for O&M of hardware and software for customers/field sites (e.g., DoDIIS workstation/server baseline, patch management, over the network rekeying/reconfigurations, etc). Contractor will respond to inquiries from their organization's computer users and may run automatic diagnostics programs to resolve problems. They also install, modify, clean, and repair computer hardware and software. In addition, they may write training manuals and train computer users on how to use new computer hardware and software. Contractor personnel will document all work in the standard helpdesk system that has been adopted by the enterprise. Contractor personnel may be required to run cable (Ethernet, Fiber, Telephone) if necessary to give a user a connection. Contractor personnel may be required to back up existing System
Administrators when needed. Contractor personnel will be certified accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. Contractor will stay abreast of new technology and be required to stay current on certifications. The Contractor shall ensure that personnel accessing information systems have the proper and current Information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance Certification requirements.

Required qualifications to be successful in this role
A Bachelor's Degree AND a minimum of 3 years experience is required. Additional work experience may be substituted in lieu of degree requirement.

Minimum 3 years' experience in analyzing, designing, configuration and troubleshooting Microsoft system problems relating to the Microsoft network environment, i.e., Network Protocol Router, Simple Mail Transfer Protocol (SMTP), TCP/IP, IPX), Microsoft Mail, Microsoft Windows operating systems to include Active Directory along with all other versions of mail Exchange, and server Architecture, Internetworking with Microsoft TCP/IP, Microsoft Exchange Server, and Domain Name Server.

Must have experience in exercising systems to include managing and issuing passwords, establishing user and group accounts, and recommending and establishing file permission attributes.

Must be DoD 8570.1 Certified at a minimum of IAT Level 1
Must posses current Windows OS certification
Position requires a Top Secret security clearance with SCI access.

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change--supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S.

Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


Department: Infrastructure/Cloud

Architecture, CGI, Ethernet, Exchange, Genetic, Hardware, Help Desk, Manager, Management, Mechanical, Networks, Protocol, Recruiter, Router, Security, SMTP, Switches, Systems Administrator, TCP/IP, Windows
Permanent Full Time

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IT Systems Administrator/Help Desk

Expired Job