Position Summary: Under the direction of the Network Services Manager, a System Administrator oversees and supports the systems used by the bank end-users. The Systems Administrator resolves technical issues and assists in the installation and maintenance of network, server, storage, and software infrastructure that supports First International Bank & Trusts Computerized Information Systems.
Essential Duties and Responsibilities include the following. Other duties are as assigned.
Acts as the primary contact responsible for the third level of support with technical problems associated with software, hardware, network systems and equipment.
Performs basic and complex problem analysis and recommends solutions to the end-user or manager as appropriate.
Primary contact for Storage systems, email systems, server systems, mobile devices, patch management, third party software, and workstation image deployment
Ensures maximum issue resolutions in minimum time
Ensures proper installation and secure configuration of computer and server operating systems.
Assists in the deployment, installation, troubleshooting, and repair of server/computer hardware, software, and other bank hardware and software programs.
Communicates and coordinates system downtimes to users.
Monitors the back-ups on the local server systems and performs disaster recovery tests on assigned servers and systems.
Assists in monitoring and maintaining server, storage, and network stability and security.
Provides support for the design, implementation and installation of the IT infrastructure in new, remodeled, and acquired locations.
Acts as Project Manager for various software and hardware initiatives.
Serves as advanced support and senior resource to IT Support Technicians.
Assists with Risk Assessment Process; Provides support during IT audits.
Oversees and/or assists in compliance of software licensing requirements and computer hardware/software inventory.
Provides support to and trains IT Support Technicians in local area network administration and usage on server based products and other areas as necessary.
Ensures Help Desk Software contains all issue-resolution documentation and documentation relating to Information Technology purchases.
Remains current on policy or procedural changes and new product offerings.
Attends periodic training and participates in an exchange of ideas and problems.
Oversees and assists with various projects and assignments as needed.
Explains, promotes, cross-sells or refers bank, insurance and trust products or services.
Assists with various projects and assignments as needed.
Comply with federal, state, and company policies, procedures, internal controls, and regulations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university, or four plus years of related experience in the Information Technology field and/or training; or equivalent combination of education and experience.
First International Bank & Trust