IT Systems Administrator - End User Support

Jacobs Engineering Reston , VA 20190

Posted 2 months ago

"Jacobs National Security Solutions (NSS) provides world-class IT network and service management capabilities; cutting edge cyber threat awareness and cybersecurity solutions; innovative web- and software applications development; and advanced data analytics for major clients in the Intelligence Community, Department of Defense, and Federal Civilian Agencies.

Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct identity and access management, penetration testing, and vulnerability assessments for our nation's most closely guarded agencies and networks. Our Cyber Security Operations Centers ensure safe, effective network operations for Federal clients while our data scientists are helping stop illegal acts before they can endanger Americans or our way of life.

Jacobs promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.

We continue to thrive and need your talent and motivation to help propel us farther, faster."

Jacobs is currently seeking an IT Systems Administrator - End User Support for the Reston, VA office. This individual would have to be okay with periodic travel to the Columbia, MD and DC offices. Duties will include:

  • Manage file servers, email servers, directory servers, workstations, storage devices, network routing/switching devices, and firewalls, including physical and virtual instances of each.

  • Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

  • Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning.

  • Create and Maintain system backups and perform recoveries when needed or scheduled

  • Responsible for attending to the incoming calls for IT support to the NSS IT Support Hotline

  • Responsible for email and ticket request management

  • Provision users with password, encryption and multifactor reset/resync support

  • Deploy or install hardware and software, performs troubleshooting and user assistance.

  • Assist in the maintaining operating systems and configuration of computer systems and network devices.

  • Provide accesses to file servers, email servers, directory servers, workstations, storage devices, network routing/switching devices, and firewalls, including physical and virtual instances of each.

  • Process access request to servers and control / monitor user access to devices, applications, and Storage Area Networks.

  • Adds, deletes, and or modifies user access to network services, manages account profiles, permissions, and access to resources.

  • US Citizens

  • Requires a High School diploma or equivalent and 3-5 years' customer service experience, or equivalent training and experience. Comprehensive knowledge of hardware and/or software products required. Must have strong communication skills and be able to effectively communicate technical issues.

  • Minimum Qualifications:

  • Demonstrated on-the-job experience in administration in an enterprise Windows AD environment.

  • Demonstrated on-the-job experience with systems infrastructure support for servers, bare-metal and virtualized, network gear, and security appliances/firewalls

  • Demonstrated on-the-job experience in systems maintenance, tuning, backup and recovery modeling and planning.

  • Ability to be stationed at a main office with occasional travel to sites within the D.C., Maryland and Virginia area.

  • Ability working within an IT support team and ability to contribute and collaborate in daily support activity

  • Regularly reports to management on daily support issues and progress

  • Ability to lift up to 30 pounds for a short period of time

  • Ability to be stationed at a main office with the ability to travel to sites within the D.C., Maryland and Virginia area.

  • Experience working within an IT support team and ability to contribute and collaborate in daily support activity

  • Desired Qualifications:

  • Industry certifications that support IT Administration like: CCNA, MCSA, CISSP, CompTIA A , Network , SQL, Oracle

Essential Functions:

Physical Requirements:

Most work will be done at a desk or computer.

Work Environment:

General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Equipment & Machines:

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.


Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

Other Essential Functions:

Must be able to communicate effectively both verbally and in writing

Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check. Must be a US citizen.



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IT Systems Administrator - End User Support

Jacobs Engineering