IT System Support O365 Administrator

Company: Yumi Ice Cream Co., Inc.

Position Title: IT System Support O365 Administrator

Location: Corporate Office / Not a Remote Position

Job Summary:

The O365 Administrator will serve as a key member of Yumi IT organization and oversee the activity of various IT systems, which includes development, implementation, and maintenance of systems and procedures, to achieve maximum uptime, increase efficiency, and productivity. The O365 Administrator must proactively collaborate with internal Yumi personnel and resources that influence and help drive execution of the Yumi portfolio through the sales and operation teams to maximize results and return on investment.

Primary Responsibilities:

Responsible for maintaining the Microsoft O365 environments and performing technical tasks related to domains, security, email, users, and licenses. Administer and support Office 365, Teams and Exchange policies. Maintain a highly secure system through proper configuration and system access monitoring. Manage and monitor Office 365 services including O365 tenant, Office suite, One Drive, Power BI, SharePoint and Teams. Ensuring the overall health, stability and accessibility of our IT environment.

• Accountable for building, maintaining, administrating, documenting and ensuring the health of IT services in our environment. Provides support, coordinates resolution of system issues.

• Communicate appropriately with end users to understand their needs. Proceeds with appropriate actions that include requirement documentation, design and project management.

• Assists in the development and upkeep of our O365 environment, Subsystems and maintenances documentation. Act as a resource for other IT/IS staff on technical issues

• Administer the Exchange environment, responsible for maintaining the settings for user mailboxes and e-mail, including the settings required for connectivity with Outlook.

• Teams and OneDrive Administrations, responsible for all configuration and support of Teams and OneDrive functionality to support the end user community.

• Successfully performs backup and recovery duties and establishes standards and schedules for cloud base backups.

• Develops recovery procedures for each cloud service and makes sure that the backup schedules meet the recovery requirements.

• Continually monitor the operational impact of systems, user acceptance, and compliance with department objectives. Revise and maintain documentation.

Behavioral Attributes:

• Initiative: Self-starter, gets involved quickly, takes on difficult tasks with enthusiasm. Acts to achieve goals beyond what is required.

• Energy: Maintains high activity / productivity level. Operates with vigor, effectiveness and determination over extended period.

• Stress Tolerance: Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity).

• Detail: Strives to understand the details. Balances, analyzes and takes appropriate action.

• Communication: Presents ideas effectively, actively listens, and works across functional boundaries with the ability to effectively communicate with customers, co-workers and store personnel.

• Team Work: Can work in group or alone; oriented towards the good of the whole.

• Demonstrated ability to deliver consistent results while building organization capabilities.

• Manage job professionally and with a high level of organization.

Work Environment:

This is not a remote position. This position is required to come into the Corporate Office Monday - Friday and weekends when management requires.

Travel:

Travel is primarily local, depending on business needs overnight travel to other branches and markets will be expected when required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing/Walking: Constantly, while performing duties at branch locations; walking, up to 1-2 miles per shift on concrete or tiled surfaces.

• Sitting: Occasionally (20%), while operating personal vehicle between branch locations, can be subject to heavy traffic.

• Push/Pull: Occasionally, using both hands and arms while moving materials via wheeled cart.

• Bending/Twisting at waist.

• Kneeling/Crouching.

• Hands/Arms: Constant use of both hands/arms throughout the work day while forward reaching, handling, gripping, power grasping, and fingering and above shoulder reaching.

• Sight/Hearing/Speech: Constantly, required to ensure safe operation of vehicle, and performing essential functions at customer locations.

• Lifting, bending, stretching, standing, reaching, climbing is required on an ongoing basis.

• Must be able to lift to 25 - 50 pounds with or without assistance.

Minimum Requirements:

• 3 or more years of technical experience required in Information Technology

• Must have 2+ years in O365 management, development and/or design.

• Must be familiar with PowerShell scripting, MS O365 administration, Manage Engine, O365 security, MS tenant structures and networking cloud services. Knowledge on PowerShell scripting is highly desirable.

• Hands-on experience in provisioning, installation, configuration, and maintenance of the system hardware and software, and related infrastructure is required.

• Professional experience in Microsoft technologies and products, including Azure SQL, Azure Active Directory, Microsoft Power BI, Power Apps, Office 365, and SharePoint is a big plus.

• Good understanding of computer systems, mobile devices, and other tech products

• Broad experience with Windows environments

• Ability to diagnose and resolve technical issues

• Great customer service and communication skills

• Positive attitude

• The drive to learn in an ever-changing environment

• Self-starter with the ability to work independently and collaboratively to solve problems

• No tattoos or body piercing visible while wearing a company uniform or company dress attire

• Smoke Free Environment

• Must have a valid Texas Driver's License with a dependable vehicle and proof of automobile insurance coverage

• Must pass pre-employment background check, MVR, drug screen, physical and physical abilities test

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.