We're Hiring & We Want You! Imagine a place where you can make a difference every day, LOVE WHAT YOU DO, and make a great living doing it. You just found it, Hair Club Has It All!
Hair Club has been the leading provider of hair loss solutions across North America for over 40 years. We pride ourselves in making a difference in the lives of our clients every day. And not only do we help thousands of men and woman restore their hair and transform their lives, we also contribute to the community through our charitable organization and volunteer programs. Become part of Hair Clubs success-oriented and passionate company today!
Provide end-user support for reported issues
Provide resolution and follow-up to end-users for support issue
Determines if additional resources are required to resolve support issue.
Provide escalated end-user support for reported issues.
Assist in managing system projects and working with vendors
Assist in managing computing assets and purchasing cycle
Travel to centers to perform on-site center assessments
Prepare and generate report and distribute as required
Liaises with other department management and end-users
Recommend changes to procedures & systems to improve effectiveness and efficiencies
Attend various department and vendor meetings and provide input
Manage resources and projects; monitor and takes corrective action as necessary
Enforce and support security and compliance policies including SOX and JSOX methodologies.
Perform other duties as assigned
Bachelor degree desired, but not required
Experience with Customer Service
Strong PC and general computer skills
Strong Microsoft Active Directory skills
Strong Server installing and maintaining skills
Strong SCCM Skills
Knowledge of Solar Winds
Cisco Firewall Skills
Microsoft 365 Skills
Some SQL knowledge
Professional technical certification desired, but not required
Strong troubleshooting skills
Ability to relate with different level end-users
Ability to multi-task with strong communication and problem-solving skills
Fast-pace customer focused office environment
May require working with computer systems
May require light lifting < />
May require travel to centers and meetings
Hair Club For Men And Women