IT System Engineer

Job Title: System Engineer

Dept: IT

Reports To: Project Delivery Manager

FLSA Status: Exempt

Salary Range: $75,000-$120,000 annually

Benefits: Benefit Eligible

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Kelley Create seeks a talented and innovative System Engineer. The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of the customer's software systems and coordinating complex projects.

Job Duties and Responsibilities:

• Provide IT support relating to technical issues involving Microsoft's core business applications and virtual environments built on Citrix, Microsoft, and VMware.

• Design, implement, and support services for Microsoft related technologies, such as Windows Server, Exchange, SQL, VMWare, Cloud Services, etc.

• Engineer and implement system solutions for customers using technologies that meet their needs.

• Implement and support disaster recovery solutions.

• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Provide remote access solution implementation and support including VPN, Terminal Services, and Citrix.

• Ensure system documentation and consulting services include system reviews and recommendations.

• Respond to queries professionally, timely, and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.

• Escalate service or project issues that cannot be completed within agreed service levels.

• Obtain and utilize specific knowledge of the customer and how IT relates to their business strategy and goals.

• Develop in-depth knowledge of the service catalog and how it relates to customer's needs.

• Document internal processes and procedures related to duties and responsibilities.

• Enter time and expenses in ConnectWise according to company procedures.

• Complete assigned training materials and blueprints on the ConnectWise University.

• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.

• Enter all work as service or project tickets into ConnectWise.

• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

• Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers, and others you contact through your job.

• Other duties as assigned.

Skills and Abilities:

• Advanced technical skillset in LAN/WAN design and troubleshooting.

• Advanced technical skillset in Windows operating systems: Windows (XP,7,8,10), Window Server (SBS,2008 R2,2012,2016,2019 etc.).

• Ability and desire to provide exceptional customer service.

• Ability to act with a sense of urgency while paying attention to detail.

• Ability to multi-task effectively and thrive in a fast-paced environment.

• Ability to communicate in a positive, effective, and efficient manner.

• Ability to work independently and as part of a team.

• Ability to prepare, organize, and present information to groups of people.

• Ability to match CORE solutions to prospective client needs.

• Ability to work after hours and on-call shifts.

• Ability to pass a background check.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Experience Requirements:

• Minimum of seven (7) years of experience in an IT support or consulting role.

• Minimum of five (5) years of experience with Microsoft Server, Office 365 & Microsoft Active Directory design, implementation, and support.

• Minimum of five (5) years of experience providing exceptional service directly to end users.

• Minimum of five (5) years of experience with LAN and WAN configuration, setup, and troubleshooting.

Education/Certification Requirements:

• Minimum of a BA/BS in a related field, or relevant experience.

• One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred.

• Possesses a valid driver's license and reliable transportation.

Physical Demands and Work Environment:

The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to aid.

• Frequently operates a motor vehicle while traveling to client site.

• Frequently exposed to outside elements when traveling to client site.

• Frequently sits and/or stands for long periods of time.

• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting.

• Frequently works in a well-lit, tempered room.

• Frequently views the computer to perform duties.

• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.

• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weights up to 50 pounds.

Competitive Benefits Package Include:

• Medical Insurance

• Dental/Vision Insurance

• Life Insurance

• Flexible Spending

• Supplemental insurance

• 401K with company match

• Profit Sharing upon goal attainment

• Paid Vacation

• Paid Holidays

• Ongoing training opportunities

Equal Opportunity Employer:

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.