IT System Analyst

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of out IT team at our Headquarters in The Woodlands, Texas.

The IT System Analyst position provides comprehensive and progressive level 2 and 3 (L3) support of front-end and back-end infrastructure components including but not limited to desktop and server environment (hardware + software), networking local area network (LAN)/wide area network (WAN) - data, voice, video, wireless and conferencing, mobile messaging, file and print services, personal computing management solutions, and other infrastructure technical services.

Key Responsibilities

The key responsibilities of the position include but are not limited to:

• Familiarity of Microsoft server and cloud environments.

• Understanding of networking, including voice traffic management.

• Information Technology Service Management (ITSM) software management.

• Respond to and monitor IT system management technical issues.

• Complete assigned project goals in full and on time.

• Perform relevant IT research and development activities to support emerging technologies.

• End user technical support as necessary.

Required Skills

• Minimum of 4 years of relevant work experience in business processes/systems analysis.

• Individuals at this level have broad IT knowledge, ideally with an expert focus in a specific technical/functional IT arena.

• Excellent customer service skills, with the ability to talk to executives with relative ease.

• Technical writing and documentation skills with a focus on technical processes.

• This individual proactively analyzes business and processes looking for opportunities to streamline, automate, and improve on day-to-day activities of the users.

• This individual also delivers recommendations for change and improvements to the IT leadership as well as identifies and applies system solutions to business problems as directed by the IT leadership.

• Decisions made by this individual are significant but done with general oversight and approval.

• Understanding and troubleshooting ability for wireless, Audio Visual (AV), VoIP, and conference equipment.

• Knowledge of Windows server and virtualization technologies.

Education, Certifications & Licenses

• Associate's degree in Information Systems, or Computer Science Preferred. Experience and certifications in lieu of degrees will be acceptable.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton's internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

Kraton is proud to be an Equal Opportunity Employer.