Boundless is a high-growth software company that offers powerful geospatial solutions commercial enterprises and government organizations. The experts at Boundless enjoy a fun and flexible work environment and exceptional benefits while building, marketing, selling and supporting industry leading geospatial solutions. We make the world's best open geospatial software, and we want you to help us support our engagement with prospects, partners and customers! Our team is distributed from Austria to Argentina, with higher concentrations in St. Louis, New Orleans, Washington DC and Victoria, BC.
Boundless is looking for a motivated and capable IT Support Professional / ISSO who can manage our IT and security infrastructure. This job will involve setting up and running security plans, running our IT support help desk, managing physical hardware and software resources. There may also be a need to independently identify and solve technical issues relating to Information Assurance, system hardening, and ensuring system availability, integrity, and authentication
What we need you to do:
Manage physical hardware for employees of the organization. This may include ensuring software patches and updates are installed, and encrypting hardware.
Support hardware and device management
Manage the network security for physical offices
Run the IT support helpdesk, and ensure tickets are responded to in a timely fashion
Administer common business applications as Google Apps, Okta, Slack, Etc.
Research, diagnose and resolve complex computer system software and hardware issues as they arise
Provide security relevant documentation such as security CONOPS, Security Controls Traceability Matrix, System Security Plans, Risk Assessment Reports, Contingency Plans, etc.
Perform and analyze weekly security audits for nonstandard events.
Implement backup solution and ensure a cohesive disaster recovery plan.
Skills needed to excel:
Ability to troubleshoot user issues
Experience dealing with vendors
Knowledge of the macOS, Windows and Linux operating systems
Experience with Google Apps
Experience with Okta or any other SSO providers
Knowledge of AWS or any other cloud hosting providers
Experience with setup of new users and computers
Experience running an IT support desk
Experience working in or directly supporting of government entities desired.
Proven ability to deliver outstanding Customer Service
Attentive to details
Ability to design and implement process improvements across the function and organization
Proven ability to collaborate
We invest in the best people and treat them right. We offer competitive salaries and great benefits (including 100% paid Healthcare premiums).
How to Apply:
Send us your cover letter, resume, and make sure to let us know why you're interested in Boundless!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
I understand that failure to reveal any prior employer, or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or its' subsidiaries. I understand that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.
We participate in e-verify and support immigrant and employee rights. Please see the following attachments for more details.