IT System Administrator Acquisition Support

4835 LBJ Fwy

STE 850, Dallas, Texas 75244

About the Company

The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.

Duties & Responsibilities

• Remote support desktop, laptop, and iPad, network equipment

• Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels

• Installation, administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call centers

• Purchase, install, and maintain equipment such as printers, scanners etc.

• Able to troubleshoot with the Network team on network issues related to VOIP technologies

• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem

• Work with cross-functional team to coordinate equipment and network deployment plan

• Staging and configuration of network electronics based on customer requirements

• Performing physical implementation of network electronics into customer environments

• Performing customer assessments, design, build, and technical documentation in support of the organization

• Provide Tier 1+/Tier 2 troubleshooting to resolve common issues with VoIP phones and VTC codecs (Nextiva a Plus)

• Understanding various network, data center, and data closet components

• Troubleshooting and problem resolution independently or as part of a team

• Interfacing with clients, partners, and internal team members to ensure effective implementation and integration strategies are executed

• Focus on providing a high level of customer satisfaction throughout solution delivery process

• Responsible for inspection of work quality of onsite resources to ensure success

• Assist with troubleshooting of client solutions onsite and remotely

• Ensure that L2 / L3 testing has been completed prior to leaving customer site

• Strong understanding of network infrastructure and network hardware.

• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Fortinet FortiGate experience is a big plus.

• Must be familiar with a wide base of technologies such as networking, network service (DHCP, DNS), wireless networking, and network security

• Working knowledge of VLANs and routing.

• Knowledge of application transport and network infrastructure protocols

• Working knowledge and troubleshooting of SMB Microsoft Active Directory and Group Policy.

• Working knowledge of VPN / IPsec VPN topology, setup and trouble shooting.

• Ability to work with all levels of staff within and outside of IT and outside the organization.

• Strong project management

• Good analytical and problem-solving skills.

• Excellent Verbal and Written Communication Skills

• Travel up to +70 % annually as required

Full-timeBetween 50% and 75%HybridBenefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays Benefits applicable to Full Time Employment only