IT System Admin - Entry

IT Systems Admin- Entry

 Monday- Friday | 8:00 AM - 5:00 PM PST | HYBRID

NOTE: Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible. The first review of applicants will begin on 09/27/24.

Additionally, this position will be functioning in a hybrid work environment with flexible scheduling. There is a requirement to report to work on-site a minimum of 2-3 days per week.

Who We Are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties, and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

About Enterprise Technology Solutions (ETS)

Our ETS Information Technology program is not just another team in a government agency. We are a customer-driven IT environment that provides innovative solutions that connects people and simplifies work. Our solutions impact other state agencies, counties, cities, and the people of Washington. We innovate, we collaborate, we challenge, and we respect new ideas. If you are looking for a Challenging and Meaningful career, a place where your talents make a difference in the lives of Washingtonians, ETS is the place for you.

What you will be doing:

As the IT Systems Admin, you will be part of a high-performing team providing technical support for agency staff, other state agencies, enterprise application customers, vendors, and public sector customers in the area of hardware, software, agency and enterprise applications, network components and all other customer technical and system issues. You will identify, plan, triage, and coordinate issues by setting priorities, taking ownership, ensuring prompt and satisfactory resolution, and communicating effectively. Additionally, you will be responsible for continuously improving services, developing, and maintaining technical documentation, and providing customer training. As the IT representative for ETS services, you will engage daily with customers to resolve technical issues and deliver high-quality support and services.

Why You Should Join Us:

The Department of Enterprise Services offers:

• A great total compensation and benefits package; 
• Paid Vacation, Leave, and Holidays; 
• A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program.
• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work.
• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, and Washington Immigrant Network.
• Supported growth and development opportunities; and
• Opportunities to serve your community through meaningful work.

Why you Would Want This Job:

You not only will be working for a trailblazing agency, whose values include BE the change, EMBRACE the journey, SERVE with intention, DEFY convention and LEAD with love, you will be joining a team that truly cares for their employees and customers, provides endless growth and development opportunities, and likes to have FUN!Some of what You'll Enjoy Doing Includes:

• Apply basic technical analytical skills.
• Identify the scope and impact of customer issues.
• Support DES systems and customer access.
• Modify Microsoft Exchange objects (users, mailboxes, distribution lists, shared and individual calendars).
• Control network and system access.
• Modify access control list and electronic file permissions across multiple platforms.
• Set up F5 SSL VPN.
• Manage mobile devices.
• Assist in implementing agency-wide hardware and OS refreshes, including testing, training, and customer support.
• Maintain hardware and software.
• Track the life cycle of IT assets.
• Conduct user training.

Required Qualifications:

To be eligible for this position, a candidate must possess one of the following required education and/or experience options:

 [Option 1]:

• Three (3) years of information technology experience analyzing, troubleshooting, and performing root cause analysis.
• Demonstrated experience in Microsoft Active Directory management.
• Demonstrated experience developing IT procedures and technical documentation.
• Demonstrated experience in problem analysis and resolution with critical business applications.
• Demonstrated experience securing network and file structures.

[Option 2]:

• An Associate's degree, or equivalent two (2) years of vocational training in a technical field; AND
• One (1) year of demonstrated experience in:
• Hands on configuration on a complex environment, securing network resources and customizing applications/networks to meet the needs of customers.
• Creating technical documentation and business requirements for projects.
• Demonstrated experience in Active Directory, policy, preferences.
• Demonstrated experience with network and file share permissions.

[Option 3]:

• Bachelor's degree in Computer Science, Information Systems, or a related technical/business discipline; AND
• Two (2) years of experience in configuring and installing network systems/customer applications.

In addition to the above required experience and/or education, a candidate must possess the following required qualifications:

• Two (2) years of experience within the past four years implementing, maintaining, and supporting the latest two versions of Microsoft Windows and Microsoft Office.
• Working knowledge of computer components and architecture, including the functions of various components and peripherals (e.g. CPUs, network interface cards (NICs), data storage, multi-function print devices (MFPs)).
• One (1) year of experience within the past four years supporting and maintaining Microsoft Active Directory and Exchange.
• Two (2) years of experience within the past four years directly supporting customers by translating technical issues into plain talk utilizing excellent verbal and written skills.

Desirable/Preferred Education, Experience or Certifications:

• Ability to accurately consult, analyze, diagnose, and solve complex problems with multiple possible causes.
• Ability to interface and build positive relationships with vendors to solve complex problems.
• Ability to clearly communicate both verbally and in writing, technical problems, solutions and utilize plane talk to deliver information to non-technical staff and management.
• Ability to use active listening skills to truly understand the customer's problem or request, using curious questions to ensure a complete understanding of the issue.

Diversity Equity and Inclusion (DEI) Competencies

Incumbents to this position must possess and demonstrate the following competencies: 

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace. 
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive, and respectful environment when working with members of the group, team, organization, or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Find the full DEI competencies and their descriptions on this page.Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
• A current resume, detailing experience, and education.
• A current list of at least three (3) professional references with current contact information.

Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.

Background Check Notice: Prior to any new appointment into The Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Aggie Swanson via email at jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.