ABOUT THE TEAM
Department: Workplace Operations and Services - WOS
Reports to: Lead Support
Team Size: < />
Recruiter Name, E-mail: Andrae Owuh, email@example.com
Support Zalando users 1st and 2nd level IT issues, teach users new IT skills. Work in teams with great people at new stylish and dynamic locations. Opportunities to work on interesting projects and learn new technical skills.
WHERE YOUR EXPERTISE IS NEEDED
Be involved in all aspects of the day to day technical support of all Zalando users at both the 1st and 2nd support levels
Manage incidents, SR's and tutoring requests with a high level of customer contact, both face to face and via remote tools
Work independently and as a member the day to day professional running of the helpdesk, ensuring that the high standards of customer support are maintained
Work in a dynamic flexible team and be able to provide cover at any of our Berlin sites to empower our users to solve their own issues
WHAT WE'RE LOOKING FOR
Proven helpdesk experience, able to breakdown an issue and understand the root cause then implement an appropriate fix, excellent customer facing skills
Good support understanding of Mac hardware and operating systems, familiarity with Linux is an advantage
Working knowledge of Google products including the google suite, scripting experience would be an advantage
Working knowledge of network infrastructure and an ability to troubleshoot issues, including knowledge of network printing solutions
PERKS AT WORK
Culture of trust, empowerment and constructive feedback, open source commitment, meetups, game nights, 70+ internal technical and fun guilds, knowledge sharing through tech talks, internal tech academy and blogs, product demos, parties & events
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Extensive onboarding, mentoring and personal development opportunities and an international team of experts
PME family service and parent & child rooms* (*available in select locations) diverse sports and health offerings
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.