This position is a full time (40 hour) Help Desk Technician role responsible for providing End User support through phone and web portal requests.
Analyses call trends and types to identify training needs
Develops, communicates and hosts training materials
Conducts successful training in a friendly/timely manner
Knowledgeable on current, relevant technologies, news, and standards
Works closely with users from various departments to support the organization
Measures training, project and any other initiatives with predetermined measures of success
Actively communicates with Global Help Desk team members and various leadership teams
Takes part in an after-hours on call rotation/support phone calls and incidents as needed
Resource for Help Desk, providing real-time guidance to technicians to support customers
Supports leadership in monitoring the queue, insuring agent availability, and investigating escalations
1-3 years of technical support experience in an enterprise scale technology environment
1-3 years of experience supporting Active Directory and Exchange administration
1-3 years of experience supporting Windows XP, Windows 7 and Microsoft Office installation, configuration and troubleshooting
1-3 years of experience supporting workstation and desktop systems.
A+ certificate highly preferred
College degree in a technical field preferred, experience may substitute for education
Strong analytic capability and organizational skills.
Strong skills in PowerShell and scripting
Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner
Effective verbal and written communication skills.
Expert problem-solver, able to accurately diagnose issues and repair systems.
Independent work ethic to carry projects through to completion and implement solutions without constant supervision; ability and desire to explore and learn new technologies to support our mission and enhance our business.
Experience working in a blended environment: Macs on a Windows network running Active Directory authentication and Outlook integration.
Team player attitude, patience, understanding, flexibility, and a sense of humor.
At Whole Foods Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Whole Foods Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled.