IT Support Technician

Posting Summary

Logo Posting Number STA00378PO24 Job Family Information Technology Job Function IT Product Support USC Market Title IT Customer/Product Support Tech Link to USC Market Title https://uscjobs.sc.edu/titles/133309 Job Level T3 - Technical Support Business Title (Internal Title) IT Support Technician Campus Columbia Work County Richland College/Division College of Nursing Department CON College of Nursing State Pay Band 6 Approved Starting Salary $54,165 Advertised Salary Range $54,165 - $60,000 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule

Standard working schedule: 8:30am - 5:00pm

Must be willing to work a flexible schedule to meet the needs of the department.

Basis 12 months Job Search Category Information Technology

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.

Position Description

Advertised Job Summary

The IT Support Technician is responsible for providing IT support to faculty, staff, and students in the College of Nursing. This role will involve management, administration and support of complex IT systems and processes. Troubleshoots problems, identifies possible solutions, and resolves technical issues.

Ideal Candidate -

Experience in information technology

Attention to Detail

Analytical and Problem-Solving Skills

Effective Communication

Collaborative Team Player

Adaptability and Learning Mindset

Ethical and Professional Conduct

Perks:

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.

• Benefits you will not find elsewhere! (over 30 paid days off, paid tuition, state benefits, state retirement, and more!)

• 13 Paid Holidays (including an extended December holiday)

• An engaging and collaborative environment.

• Opportunities for professional development.

• Our college is close to the iconic USC Horseshoe, surrounded by amenities, so you'll love where you work!

Minimum Qualifications

Bachelor's degree in Information Technology Systems, business administration or related field and 3 years experience in computer operations or a related field; or equivalency. Experience in automated information or communication system design, installation, operation, or repair.

Preferred Qualifications

Experience in information technology, education, office automation, data communications system design, installation, operation, repair, or processing of information in a data processing environment or another directly related field. Understanding of video conferencing, basic troubleshooting techniques, protocols, bridging, instructional design and application development are preferred. Experience with service desk software and be familiar with best practices, using and managing BlackBoard, student engagement (TopHat) and Lecture Capture systems (Ensemble, Panopto).

Knowledge/Skills/Abilities

Knowledge of multiple computer environments, platforms, and technologies. Knowledge of IT problem management methods and practices, and new and innovative customer support methods and technologies and problem-solving skills. Familiarity of complex analytical methods. Ability to plan, implement, and manage service desk management systems designed to effectively recognize, report, track, and resolve problems. Ability to communicate effectively, both orally and in writing, with faculty, staff and students, and management.

Job Duties

Job Duty

Responsible for providing excellence in the area of IT support for faculty, staff, and students. To include but not limited to, desktop computing, printing, multifunctional equipment, network infrastructure, digital display technology, AV systems, phones, enhanced class and video conference rooms. Attends events to provide video streaming, AV/IT support.

Essential Function Yes Percentage of Time 40 Job Duty

Responsible for all aspects of Audio and Video systems and tier I, tier II support of network infrastructure. Troubleshoots complex issues to resolution and works with vendors and central IT to successfully resolve issues that are out of tier I, tier II scope.

Essential Function Yes Percentage of Time 25 Job Duty

Onboarding, Offboarding, Training, documentation, asset management/inventory in collaboration with the entire IT team, application management. Supports standard designated research IT needs.

Essential Function Yes Percentage of Time 10 Job Duty

Provides support, maintenance, and administration for network servers, manages data storage needs for both cloud and onsite platforms. Works with end users to determine needs and makes recommendations. Implements solutions.

Essential Function Yes Percentage of Time 20 Job Duty

Evaluates and researches IT solutions, recommends new IT models, technology, and strategies to improve the college of nursing's IT environment. Works with partners to facilitate and provide solutions to complex IT problems. Serves as backup for other IT support duties when needed and capable All other duties as assigned.

Essential Function Yes Percentage of Time 5

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential

Posting Detail Information

Number of Vacancies 1 Desired Start Date 07/01/2024 Job Open Date 05/10/2024 Job Close Date 06/24/2024 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 24, 2024.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance

• Retirement Programs

• Paid Tuition

• Dependent Scholarships

• Annual Leave

• Sick Leave

• 13 Paid Holidays (including an extended December holiday)

• Paid Parental Leave

• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting https://uscjobs.sc.edu/postings/166802 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have at least a Bachelor's degree in Information Technology Systems, business administration or related field and 3 years experience in computer operations or a related field; or equivalency?

• Yes

• No

• Do you have experience in automated information or communication system design, installation, operation, or repair?

• Yes

• No

Applicant Documents

Required Documents

• Cover Letter

• Resume

• List of References and Contact Information

Optional Documents