IT Support Technician

Trofholz Technologies, Inc. Washington , DC 20319

Posted 2 months ago

This is an excellent opportunity for the right candidate who wants to advance their career within a great company. Trofholz Technologies, Inc. is searching for a positive and team-oriented professional with a desire to learn and increase capabilities within the IT industry.

Trofholz is searching for an IT Support Technician. This is a great opportunity for the right candidate who wants to advance their career with a proven industry leader. In this position, the successful professional will be responsible for maintaining the integrity of all computer workstations and associated software for the assigned project. The IT Technician will be the main point of contact for employee who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization.

Roles and Responsibilities:

  • Assist personnel with installation, configuration and ongoing usability of system hardware and software

  • Offer daily operations and system support to assigned personnel

  • Verify functionality of hardware and software components

  • Troubleshoot hardware and software issues in person/remotely via the phone

  • Assist employees with computer problems and answer questions

  • Diagnose and correct problems with computer hardware and software

  • Conduct system backups as required

  • Documenting work in trouble ticket and project management software

  • Communicating with the end user and team members

Requirements:

  • Associate degree in Applied Computing/Computer Science

  • 3 years' experience in diagnosing, repairing and installing computer systems and desktop support

  • Hold a Security + Certification

  • Process an advanced Microsoft or Apple certification. Must be current and less than 2 years old

  • Knowledge of networking fundamentals and concepts required

  • Ability to multi-task, work with a team and follow procedures

  • Security Clearance or the ability to obtain a government security clearance

  • Ability to read, write and speak English

  • Must be willing to travel

  • Active Secret government clearance or the ability to obtain

About the Company:

Trofholz Technologies is an award-winning, multi-faceted company offering excellent career opportunities in a diverse, creative, and fast-paced work environment. Building a career with Trofholz means joining a team of diverse, talented, dedicated and innovative professionals committed to serving commercial and government technology needs.

To apply for this opportunity please make sure to visit us on the web @ www.trofholz.com and click the career tab or you can apply directly to our career center @ http://www.trofholz.com/who-we-are/join-our-team/

We have been able to reach a high level of technical excellence by committing to strong company values and key success strategies. The "Quality, Commitment, Creativity, Integrity and Team" adage known as the "QCCI Team Creed" is widely conveyed throughout the company and has been instrumental in our success. These core values have enabled Trofholz to develop a respectable company culture that is demonstrated in every client engagement

Trofholz represents excellence in all we do from hands on interaction with our clients implementing innovative solutions, to developing customized training and professional development programs for our employees. We are a fast-paced organization seeking team players who enjoy meeting challenges. We offer competitive salary and benefits packages combined with a fun and challenging work environment.

Trofholz offers comprehensive health and welfare plans which include:

  • Medical plan with national network and HSA option

  • Dental PPO with national network of participating dentists

  • Life and AD&D Insurance

  • Flexible Spending Accounts

  • Employer Matched 401(k)

  • Personal Time Off (PTO)

  • Education Assistance

  • 10 Paid holidays a year

Be More, Do More with Trofholz

Trofholz is an equal opportunity/affirmative action employer and complies with all federal and state laws, regulations, and executive orders regarding affirmative action requirements and programs.


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IT Support Technician

Trofholz Technologies, Inc.