IT Support Technician

Trofholz Technologies, Inc. is on the hunt for an enthusiastic IT Support Technician ready to soar! If you're a positive, team-oriented professional hungry for growth in the security industry, this is your moment!

Join us in safeguarding critical national infrastructures with our 22-year legacy of excellence. As our IT Support Technician, you'll be the go-to guru for workstation integrity and software maintenance, ensuring seamless operations while championing employee satisfaction.

But here's the kicker - we're not just offering a job; we're offering a pathway to your professional pinnacle. With a supportive culture focused on professional development, your growth knows no bounds at Trofholz Technologies, Inc.

Ready to elevate your career surrounded by industry leaders and fueled by unparalleled support?

Join us today and let's make waves together!"

Roles and Responsibilities:

• Assist personnel with installation, configuration, and ongoing usability of system hardware and software

• Offer daily operations and system support to assigned personnel

• Verify functionality of hardware and software components

• Troubleshoot hardware and software issues in person/remotely via the phone

• Assist employees with computer problems and answer questions

• Diagnose and correct problems with computer hardware and software

• Conduct system backups as required

• Documenting work in trouble ticket and project management software

• Communicating with the end-user and team members

• Perform system troubleshooting

Requirements:

• Associate degree in Applied Computing/Computer Science (additional experience or training will be considered in lieu of degree)

• CompTIA Security+ and A+ certifications

• 3 years' experience in diagnosing, repairing, and installing computer systems and desktop support through experience with both windows and apple products and services

• Knowledge in DNS fundamentals

• Networking fundamentals

• Microsoft Windows Products including:

• Windows Server (2016,2019,2022)

• Windows 10/11 Pro/Enterprise

• Experience in Microsoft Windows Active Directory and managing User and Computer objects

• Working knowledge of Microsoft Group Policy and ability to diagnose issues related to applied policies.

• Experience with Entra ID, Intune, and Autopilot.

• Experience with Office 365 products and associated services including

• SharePoint

• Microsoft Exchange

• Microsoft Teams

• OneDrive for Business

• Ability to multi-task, work with a team and follow procedures.

• Ability to read, write, and speak English.

Preferred:

• Familiarity with working with the Department of Defense and its branches.

Pay: $26.40 - $31.25

About the Company:

At Trofholz, we're not just building careers; we're shaping the future of security solutions with a team of dynamic, resourceful, and talented professionals.

Our "QCCI Team Creed" embodies our values of quality, commitment, creativity, integrity, and teamwork, driving every aspect of our work. From delivering exceptional client experiences to fostering the growth and development of our employees, Trofholz is dedicated to excellence in everything we do.

With competitive salaries, comprehensive benefits, and a vibrant team culture that celebrates individual contributions, Trofholz offers more than just a job-we offer a pathway to personal and professional fulfillment.

Trofholz offers comprehensive benefit plans which include:

• Medical plan with a national network and HSA option

• Dental PPO with a national network of participating dentists

• Life and AD&D Insurance

• Flexible Spending Accounts

• Employer Matched 401(k)

• Personal Time Off (PTO)

• 11 Paid holidays a year

Join us in our mission to Be More, Do More with Trofholz. Together, let's create a safer, more secure future for all, where opportunity meets innovation in an industry set to double within the next five years!

Trofholz is an equal opportunity/affirmative action employer, and we E-Verify. All offers of employment at Trofholz are contingent upon clear results of a thorough background check and drug screen.