IT Support Technician

Milton CAT Scarborough , ME 04074

Posted 2 months ago

Overview

Do you enjoy working with technology and people to solve problems? We are looking for someone who likes learning and working in a "helping role", while developing themselves professionally. As an IT Support Technician, you'll be part of a dynamic team that provides IT support to our employees company-wide. Milton CAT is looking for the right team member to invest in as you launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology focused company, this is the place for you! This position could be a launchpad for many successful careers at Milton CAT and we pride ourselves on our employees' development and growth within the company.

Note: We are recruiting for one open position that could be based anywhere within our New England territory. We have advertised this position in multiple cities.

Milton CAT is proud to service many essential businesses as our customers, including hospitals, grocery stores, landfill, waste, construction, transportation and infrastructure work on roads and bridges. We support the businesses that support our communities.

Responsibilities

Job responsibilities include, but are not limited to:

  • Support for O365 Management suite (Office, Teams, SharePoint, Intune).

  • Technical assistance to end users by performing question/problem diagnosis and guiding users through step-by-step solutions.

  • PC hardware and software support.

  • Mobile Device support (IOS, Android).

  • Intermediate Phone and Network Support.

  • Inventory Management.

  • Remote desktop control and support.

  • Printer support (configuration, driver installs).

  • Operating system support.

  • Answering and recording inbound calls and emails requests, resolves customer issues, opens, and takes ownership of problems, and opens requests.

  • Active directory user creation and maintenance

  • Participate in the afterhours on call rotation.

Qualifications

  • Associates Degree required.

  • Looking for 1-2 years' experience, but willing to train a recent grad or someone looking to change careers and start in IT.

  • Excellent customer service skills with the ability to communicate effectively and translate information between technical and non-technical parties.

  • Attention to detail and the ability to accurately document technical issues.

  • Understanding of networking and server administration a plus.

  • Great with computers, tech savvy with a high aptitude for learning technology.

  • Prior work with Windows Operating systems.

  • Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.

  • Ability to work in a team environment; strong interpersonal skills and adaptability are a must.

  • Solid troubleshooting skills with a desire for continual learning.

  • Must be able to lift 25-30 lbs. unassisted.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

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