IT Support Technician

Lumeris Saint Louis , MO 63150

Posted 2 months ago

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you'll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position:IT Support Technician

Position Summary:
The Associate IT Support role works as a part of a high-energy team to provide quality computer and phone support while maintaining the high degree of customer service. As a part of this role, you will handle tier I support tasks including evaluation and prioritization of incoming requests. To excel in this role, you will need be self-motivated, willingness to learn, good judgment to resolve issues and to ensure a positive experience for end-users.

Job Description:

Role and Responsibility:

  • Assess user needs on work related issues.

  • Setup, disconnect, reconnect and move computers, phones and peripherals in compliance with enterprise standards

  • Provide accurate and timely logging of all problems, requests and resolutions in ticketing system

  • Participate in team projects that enhance the quality or efficiency of end user support services

  • Resolve operational problems and questions with both hardware and software

  • Perform minor upgrades on PCs

  • Install, configure and troubleshoot PC hardware, software and related peripheral equipment

  • Experience, Qualifications and Education:

  • Associate's degree in a related area and 1-2 years of Help Desk Support experience

  • Working knowledge of PC hardware, software and operating systems like Windows XP, Windows 7

  • Good verbal and written communication skills

  • Good organization skills and attention to detail

  • Ability to work in a self-directed environment while upholding team standards

  • Familiarity with Encryption Software, Antivirus, Cisco VIOP phones, Exchange Management Console (EMC), Active Directory, Citrix, Smartphone preferred

  • Ability to lift up to 25 pounds

Lumeris is an EEO/AA employer M/F/V/D.

Location:St. Louis, MO

Time Type:Full time

Status:XL - DI

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IT Support Technician