IT Support Technician

About Hofstra

Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.

Position Title IT Support Technician Position Number 896727 School/Division School of Medicine Department Zucker School of Medicine, Information Technology Full-Time or Part-Time Full-Time Description

Reporting to the Director of Information Technology for the Zucker School of Medicine, the IT Support Technician provides combined classroom technology and desktop support to Zucker School of Medicine faculty, staff, and students. This position is a client-facing role requiring exceptional technical and interpersonal skills. The IT Support Technician supports technologies including cloud-based applications, desktop software, mobile hardware, audiovisual systems, and additional technology services. The IT Support Technician will join a collaborative team to deliver excellent support by phone, email, and in-person interactions at the Zucker School of Medicine.

Responsibilities include, but are not limited to:

• Performs routine maintenance, troubleshooting, and testing of classroom audiovisual equipment in classrooms, labs, and meeting spaces.

• Maintains efficient internal inventory management system and asset loan policies, including coordinating software updates for loaner laptops and maintenance of hardware in stock.

• Provides on-site training support for classroom or meeting space technology to faculty, staff, and students, as needed, and updates instructional guides for users.

• Tracks all user desktop software and hardware related issues in a timely manner and manages problem resolution or escalation through IT incident tracking system.

• Monitors and manages student printing terminals, including troubleshooting issues with associated student printing software.

• Supports and/or initiates IT/AV-related projects and tasks independently or as assigned by the Director.

• Supports ad hoc and/or annual initiatives and technology projects and stays informed about emerging technologies.

• Performs other related duties as assigned.

Qualifications

• Bachelor's degree in computer science, computer engineering, business information systems, or related field required.

• Minimum two years of practical experience in service-desk environment and end-user support and troubleshooting.

• Experience installing, configuring, maintaining, and supporting software across a wide variety of platforms.

• Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as well as demonstrated problem-solving skills and analytical thinking.

• Must be detail oriented, with exceptional time management and project management skills.

• Must have the ability to lift and move light to heavy IT equipment.

Preferred Qualifications

• Experience with building and maintaining databases in Microsoft Access or similar database management systems preferred.

• Experience with ServiceNow, learning and curriculum management tools such as Canvas and one45 and scripting languages such as shell and python) a plus.

• Experience in an academic environment that supports faculty, staff, students, and administrative users.

Special Instructions Deadline Open Until Filled Date Posted 05/23/2024 EEO Statement

Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.

Salary/Salary Range $58,500 - $62,000

Additional Information

Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.

• Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.