IT Support Technician -Help Desk - Milwaukee

Simply Smart Technology Milwaukee , WI 53202

Posted 1 week ago

Simply Smart Technology is an IT Managed Services Provider seeking a highly motivated IT Support Technician to join our growing company. Our team assists local business by providing comprehensive technology solutions for their companys internal technology.

Technicians work closely with our clients on desktop, server, and network technology within a wide variety of environments.

The Role:

The IT Support Technician works directly with our clients over to deliver high quality, accurate, and helpful technical support.

  • Handle troubleshooting of computer systems
  • Find the root cause of technology issues
  • Be prepared to escalate a request, pull in teammate, or ask for help in the right situations
  • Collaborate and work with teammates on new and ongoing issues
  • Create documentation about common problems / fixes, computer systems, servers, and network layouts
  • Cross-train teammates by co-working on troubleshooting tasks
  • Go onsite to clients' offices to provide in person tech assistance
  • Work in a fast paced environment with deadlines

Requirements

We are looking for individuals with good character, a genuine interest in technology, and the ability to troubleshoot and resolve complex technology problems.

  • Bachelors of Science from accredited 4 year University
  • Previous IT support experience desired
  • Good understanding of Window 7, 8, 8.1, and 10 operating systems
  • Some exposure to Windows Server operating systems
  • Good understanding of Mac computers / OS X
  • Exposure to command line utilities
  • Ability to follow written processes
  • Team oriented approach to problem solving
  • Excellent communication skills, written and telephone
  • Ability to self-start
  • Experience writing batch scripts, PowerShell, or VBScript is a plus
  • Industry certifications are desired
  • Must be eligible to work in the US without needing sponsorship

Benefits

Health insurance

Dental insurance

Vision benefits

Pre-tax transportation program

401K

Company paid tech certifications

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IT Support Technician -Help Desk - Milwaukee

Simply Smart Technology