IT Support Technician

Green Mountain Power is seeking a dynamic IT professional with outstanding customer service and computer skills to join our fast-paced Client Services team. In this role you will directly support the technology needs of GMP employees and partners with responsibility for the support, strategic planning, and management of desktop configurations, hardware, applications, and PC technologies utilized by our end users. A strong interest in technology and a demonstrated ability to solve complex problems in a highly friendly and efficient manner is key.

Successful candidates will have prior hands-on experience in configuring and managing tools such as Intune, Horizon View (VMWare, VDI), SCCM, Azure AD, Microsoft 365, as well as their associated server and administration environments. Applicants should possess excellent knowledge of and experience in working with Windows OS, Mac OS, iOS, and O365, including the ability to troubleshoot, diagnose, and resolve PC/Mac hardware and software issues, support iPhone and iPad technologies and applications, as well as be able to manage all of these with a variety of remote management tools. Additional experience with networking and security technologies is a plus.

A strong work ethic, as well as a personal desire to grow and work in a highly innovative, fast-paced, technical environment is preferred. Excellent verbal and written communication skills along with the ability to present information in a user-friendly fashion are essential.

About Green Mountain Power

Green Mountain Power serves more than 275,000 residential and business customers in Vermont with electricity that's 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all.

GMP is the first utility in the world to get a B Corp certification, meeting rigorous social, environmental, accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Company's 2024 Most Innovative Companies in the World list, the sixth time earning that honor. In 2024, 2023 and 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And, in 2022 GMP was named to TIME's list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.

This position can be based at our Colchester, Vermont locations with occasional travel to other company sites within the state as required.

This is not a remote position.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At GMP we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Green Mountain Power is an Equal Opportunity Employer