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IT Support Technician

Expired Job

Cybercoders Lake Forest , CA 92630

Posted 3 months ago

Minimum Required Skills:
Access Control, ACLS, TCP/IP, DHCP, DNS, wi-fi, Switching, Routing, ITIL, ISO20000

If you are a IT Support Technician with experience, please read on!

Top Reasons to Work with Us

We believe in long-term partnerships through transparency and honesty
We believe in leaving the world in a better place than we found it
We believe anyone can achieve great things. We do not put people in boxes
We listen more than we talk
think 10% crazy is just about right!
Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it

What You Will Be Doing

Job Specifications:

Daily management of Service Desk queues and to ensure SLAs are met including opening, updating and closing Service Desk tickets
Performing the sysadmin function for the IT technology and tools that we use, including user administration, access control, file and data sharing; data entry into databases and management systems etc.
Ensuring cyber and information security is maintained according to our information security management system (ISMS)
Desktop, mobile device, software and application commissioning and decommissioning catering for starters, mover and leavers
Offering a friendly and approachable customer service to our representatives and clients always
Face to face, telephone and online technical support of software and hardware issues for our users and clients via Service Desk
Network patching
Moving IT equipment
Working as part of a team and as an IT representative for business transformation projects
Working within a shift pattern to ensure working hours have good enough IT support services available
Writing, updating and improving user guides and technical specifications for the IT Knowledgebase
Looking at new technology and new ways of doing things that will bring benefit to the item and / or the business.
Required Skills

Expert trouble-shooter with the ability to quickly understand and fix technical issues and problems.
Advanced knowledge of Microsoft Windows
Advanced knowledge of Microsoft Office 365 and its products
Advanced knowledge of access control and ACLs
Good customer service skills with the ability to diffuse a difficult situation
Good understanding of networking principles; TCP/IP, DHCP, DNS, Wi-Fi, switching and routing
Working knowledge of Microsoft Azure Active Directory and SharePoint
Working knowledge of Apple MacOS
Working knowledge of LINUX (CentOS)
Working knowledge of Atlassian Jira and confluence
Working knowledge of Slack
Working knowledge of mobile operating systems such as iOS and Android
An understanding of ITIL
An understanding of information and cyber security
An understanding of firewalls and rule management
An understanding of backups, change and patch management principles
Ability to communicate at all levels and to explain technical issues, problems and solutions to non-technical people
Ability to take direction from senior management and follow our policies and procedures always
Ability to professionally and respectfully challenge the status quo and be looking for recommendations for business improvement
Good level of written and spoken English.
Desirable skills

What You Need for this Position

Please answer the questionnaire

Advanced to expert knowledge of any essential technology
Current certification in any of the essential technology
CCNA qualification or higher
ITIL foundation certified
Experience working with ISO20000, ISO27001 or Cyber Essentials
Working knowledge of PowerShell
A second language, preferably Hungarian
Core behaviours

Team player with a can-do attitude
Ability to work unsocial hours
Ability to move and carry IT equipment
Willingness to travel to any of our sites at short notice
Having an open mind, supporting of change and new ideas
Friendly and approachable always

What's In It for You

  • Vacation/PTO

  • Medical

  • Dental

  • Vision

  • Relocation

  • Bonus

  • 401kSo, if you are a IT Support Technician with experience, please apply today!

Applicants must be authorized to work in the U.S.Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

  • Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!


CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work

  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Copyright 1999 - 2018 . CyberCoders, Inc. All rights reserved.

Access Control, ACLS, TCP/IP, DHCP, DNS, wi-fi, Switching, Routing, ITIL, ISO20000 - Access Control, ACLS, TCP/IP, DHCP, DNS, wi-fi, Switching, Routing, ITIL, ISO20000
Full-time, Employee

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IT Support Technician

Expired Job