IT Support Technician

Requirements / Qualifications

Job Summary

Job Summary

• This position is part time to full time, starting between $20.20 to $22.72 per hour. The WOLCC-WOLCS Technology Support Technician is responsible for all aspects of information technology systems within WOLCC and the school (Preschool - 8th Grade), inclusive of managing Google Chromebooks and Apple devices school-wide.
  
  Receives, logs, documents, appropriately routes and tracks Help Desk tickets, inquiries and service calls. Ensures hardware and software are working efficiently and effectively for all WOLCC & WOLCS staff. IT Coordination and Support:
  
  Receive, log, document, appropriately route and track Help Desk tickets, inquiries and service calls using the Vorex system and ITGlue. Implement IT policies at the direction of the Director of Technology for staff and students. Assess staff/student needs and recommend hardware/software upgrades, as appropriate, to the Director of Technology.
  
  Recommend purchases for required hardware/software for WOLCS. Provide technical support to staff and students as required, troubleshooting hardware, software, and network issues. Monitor system performance and troubleshoot issues to ensure high availability and continuity.
  
  Work with other members of the WOLCC Technology department to ensure the uninterrupted flow of IT services to WOLCS and WOLCC. Software/Hardware Management: Perform installation of PC/MAC software and hardware as required.
  
  Manage various information systems including, but not limited to Renweb, Google Apps., Accelerated Reading, Wikispaces, Alexia, Typesy, Anti-virus protection licensing, Microsoft Licensing, and any other software loaded on computers. Maintain a detailed inventory of all school technology resources in ITGlue. Troubleshoot and repair hardware/software issues via Help Desk tickets.
  
  Manage the WOLCS NAS, oversee the hardware inventory in VSAX/ITGlue. Train staff on both hardware and software, ensuring everyone can effectively use the church and school's technology resources. Provide a

Requirements / Qualifications

Requirements / Qualifications