IT Support Technician

Axon Seattle , WA 98113

Posted 3 weeks ago

Our mission is to protect life.

We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It's a big mission, but it's one we'll pursue relentlessly every single day.

Your Impact

At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As an Senior IT Support Technician, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.

Your Day to Day

  • Facilitate second line IT Support for Axon users through any and all intake channels and peer escalations

  • Accept ownership for all IT endpoints at your facility

  • Manage IT inventory for your facility

  • Provide remote hands and monitoring assistance to our operations team for your facility

  • Identify opportunities to improve efficiency or service quality through process change or automation

  • Approach all support opportunities within the guidelines of both IT and InfoSec policies

Basic Qualifications

  • 3 years experience working in a high performing customer facing role with demonstrated ability to facilitate an outstanding customer experience and mentorship

  • Experience supporting both Mac and Windows machines in a multi-user environment

  • One or more of the following certifications: A+, Net+, Security+, ACSP, ACTC

  • Entry level Systems Administrator or Network Administrator

Preferred Qualifications

  • Bachelor's Degree

  • Scripting knowledge for Mac or Windows

  • Experience supporting conferencing, scheduling and collaboration tools

  • Proven ability to build things that scale

Compensation and Benefits

  • Competitive salary and 401K with employer match

  • Discretionary paid time off

  • Robust parental leave policy

  • An award-winning office/working environment

  • Ride along with real police officers in real life situations, see them use technology, get inspired

  • And more...

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Technician I

Motorola Solutions

Posted 6 days ago

VIEW JOBS 4/15/2019 12:00:00 AM 2019-07-14T00:00 Service Desk receives referred issues through phone calls, trouble tickets, e-mail and or facsimile. Responsibilities include: * Answer phone calls regarding customer and network issues meeting the KPI timeline metrics in support of the SLA * Provisioning of subscribers including access rights, attributes, features, and applications * Respond to phone calls regarding network and security matters * Receive and respond to e-mail on matters regarding reported issues * Checks queue and receive customer trouble ticket * Verify, validate , and document reported issues * Assist in perform initial impact analysis * Open or issue corresponding trouble tickets as appropriate or needed * Timely escalation to the next level of support Preferred Skills: * Good communication and documentation skills * Computer and strong analytical skills * Experience in handling customer calls * Tools: REMEDY, NetCool and other services applications desirable * MS application tools such as MS-Word, MS-Excel, etc. * Technical graduate or equivalent experience desired * Prior background working in NOC or Help Desk/Customer Support environment is highly desired * Knowledge of ITIL is a plus * Attention to details * Technical literacy * Aptitude to manage multiple task concurrently Motorola Solutions Seattle WA

IT Support Technician