IT Support Technician

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don't check-out of life when you check-in at work. That's why we've created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.

As a key member of the IT Services group, the IT Support Technician provides daily support in the Denver office and remote support to the entire firm. The IT Support Technician provides user support and customer service on firm-wide supported applications and platforms. This is a non-exempt position and reports to the IT Supervisor and frequently works with other technical staff in peer and supporting roles.

This position requires to be in office Monday - Friday at our West LA Office 11766 Wilshire Boulevard, Suite 900 Los Angeles, CA 90025

Job Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically

• Diagnose and resolve technical hardware and software issues

• Installs, configures, and troubleshoots Windows 10 laptops, network issues, mobile devices, and applications

• Maintains passwords, data integrity, and file security for the desktop environment

• Advise user on appropriate action

• Follow standard service desk procedures

• Strong documentation and communication skills

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route incidents, problems, and requests and document resolutions

• Research questions using available information resources

• Stay current with system information, changes and updates

Requirements

• Bachelors or Associates Degree in Computer Science or MIS, or relevant field

• Minimum of 2 years' experience in an IT Service Desk or Desktop Support role in a medium to large sized company

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment

• Demonstrated knowledge of setting up and supporting remote users

• Ability to diagnose and provide root-cause analysis as well as post-mortem

• Experience with Windows 10/11 & Office 365

Preferred Qualifications

• MCP or A+ certification

• Experience with Okta or other MFA

• Expereince with Intune or CCH Applications

• Expereince with ServiceNow ticketing tool

• Basic Knowledge of Mac

• Basic knowledge of SCCM

Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP's employees to perform their job duties may result in discipline up to and including discharge.

Certain states require us to disclose the pay range and benefits summary for job postings. Compensation Range for this position: $25.00 - $33.00 an hour. Compensation may vary based on skills, role, and location.

Armanino has a robust offering of benefits, including:

• Medical, dental, vision

• Generous PTO plan and paid sick time

• Flexible work arrangements

• 401K with Profit Sharing

• Wellness program

• Generous parental leave

• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.