IT Support Technician

Apogee is actively seeking a full-time IT Technician to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF) at Peterson SFB in Colorado Springs, CO.

Why work with us?

Apogee Engineering, LLC is a provider of research, engineering, operations, software, cyber, intel, training, technical services, and financial and administrative expertise across an array of DOD and Federal Civilian customers. Our company was founded on the commitment of making a positive difference for our customers and our people. Apogee's culture is infused with integrity and a passion for excellence, which has propelled us into the ranks of an elite small business company. Apogee is known for an unwavering dedication to our client's success, a warm and employee-centric work environment, and an enthusiasm to provide the right solution at the right time.

What you'll be doing:

• Provide Tier I and Tier II help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.

• Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016

• Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists

• Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community

• Monitor trouble ticket queues and emails for timely customer engagement and resolution

• Interact daily with Senior Tech and customers; interaction normally involves exchange or presentation of information via the phone, email, or face-to-face communication

• Interact well with peers, end users, and external support organizations in a professional and courteous manner

• Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Minimum Experience:

• Citizenship: Must be a US citizen

• Clearance: Must have and be able to maintain a Secret clearance

• Certifications: IAT Level 2 certification such as CompTIA Security+ or equivalent

• Education: High School Diploma

• Years of experience: 6+ years of relevant IT support experience

Compensation and Benefits:

• The pay range for this position is $29.48/hr - $36.03/hr (this position is paid hourly, non-exempt); however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Apogee's careers site.

• Apogee offers two medical plans, a high deductible health plan with an HRA and a traditional POS plan with co-pays, dental, vision, 401(k), life insurance, PTO, paid holidays, parental, military, and jury duty paid leaves. Regular part-time employees scheduled for twenty-four or more hours per work week are eligible for benefits on a pro-rated basis.