End User Support Technician
The End User Support Technician usually works with most desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization. The support professionals ensure database capturing asset linked details are accurate and up-to-date, mainly for patch management and catalog reporting purposes. They focus on larger scale projects, including departmental requirements and patch management advantages.
The End user support specialists performs an integral role for our IT customer support, network systems and hardware maintenance and deployment. Our End user support specialists are the first line of help when customers encounter problems or defects with products and programs. They will manage their service management queues, answer telephone inquiries, respond to emails and perform in-person support sessions. End user support specialists will require a combination of technical and interpersonal attributes. They must be customer focused, professional, have good judgement, clear communication skills and the ability to help others are integral qualities.
Essential job responsibilities for this position include the following tasks:
Assists client day-to-day functionality and efficiency
Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices
Configures, installs and maintains complex software systems
Monitor server backups and manage MS updates
Identifies, manage and resolve issues in a timely manner
Manages projects successfully on time and within budget
Responds to customer requests effectively and communicates with them to address issues
They should update the user information in an organizational system
To update the user access for given IT applications for new and current employees
Other duties as required
The support technician should possess a sound judgment when resolving system, hardware and software problems faced by the clients. Service Level Agreements remain fundamental to this position. These agreements enable technicians to earn and maintain customer trust, thereby helping the enterprise to grow and flourish.
The Technicians need to respond to clients' varied and fluctuating needs is an essential capability makes your organization unique. The extensive experience of corporate team enlarged with technicians promises clienteles of a swift response.
Support technicians often attempt to solve client issues in a single call or visit. They train users in the installation of desktop software packages and make them aware of the basic functionality of their network.
Educational Requirements & Certifications:
The ideal candidate will have a bachelor's degree in Computer Science or have 5 years of direct experience in IT support. Preferred certifications include:
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Security+ Certification
MCSA: Windows 10
MCSE: Desktop Infrastructure
The primary support offices are located in Tulsa, BA, and Claremore and must have the ability to travel to and from these locations will be required for this position.
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match.
Job Location Tulsa, Oklahoma, United States Position Type Full-Time/Regular