Position Summary To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.
Essential Functions Provide on-site desktop support to teachers, administrators and students including assistance with the use of hardware, software, and cloud-based applications.
Support, monitor, test, and troubleshoot network problems.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Provide backup support for workstation analysis, network administration and network security.
Assist in defining network and desktop environment policies, procedures and standards.
Document break/fix activities in online ticketing system.
Provide excellent customer service.
Attend school board meetings, as required.
Perform other duties as assigned.
Education/Experience Associates degree required; bachelors degree preferred Certifications A+ certification preferred Valid drivers license; must adhere to company driving policy Travel N/A Physical Requirements Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds Work Schedule 12 months, Monday-Friday Varies with client hours; normally one hour prior to start of school day until one hour after end of school day Supervisory Responsibilities N/A
Vartek Services, Inc.