IT Support Specialist

Truemotion Boston , MA 02298

Posted 2 months ago

At TrueMotion, we're making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform can tell when a person is driving, reveals their behaviors behind the wheel, and detects crashes. We're a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

As a IT Support Specialist at TrueMotion, you help keep the entire company working smoothly and efficiently. The work that you will solve challenging real-world problems and assist in the setup and maintenance of innovative solutions Using knowledge Provided by feedback,first hand experience, and surveys, the IT Support Specialist works with team members and other departments to develop and implement new IT solutions.

As a part of the IT team, you will be responsible for:

  • Managing application access

  • Troubleshooting hardware and software issues for in-office and remote employees

  • Managing security and conferencing systems

  • Making sure all conference room and digital signage is up to date and in working order.

  • Onboarding/offboarding employees

  • Documenting and updating processes as the company grows

  • Contributing to all current and future IT projects

  • Changes to how people access both their hardware and software

  • Role based access

  • Providing regular status updates to members of the organization, including executives

You are:

  • Self-driven and motivated to learn, participate and help others

  • Passionate about supporting our organization

  • Able to automate or script simple tasks

Minimum Qualifications:

  • 1 or 2 years experience in IT support


  • Fair & competitive salary based on experience

  • Stock options

  • Comprehensive benefits (Medical, Dental, Vision, matching 401k)

  • Flexible Paid Time Off

Additional Perks:

  • Touch your toes thanks to our daily post stand-up meeting team stretch

  • Relax, dine out, or take a class with a variety of unique anniversary gifts

  • Burn some calories during our optional weekly fun-run by the Boston waterfront

  • Get to know your coworkers over drinks & snacks every Thursday

  • Have fun at our frequent team outings & volunteer at local organizations

TrueMotion is backed by General Catalyst, Bain Capital Ventures and Lakestar. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state.

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IT Support Specialist