IT Support Specialist

Welcome to Million Dollar Baby Co.!

We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel.

At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values.

Lastly, we are proud that we have been awarded Great Place to Work in '21, '22, '23, Built in LA Best of List '22, '23, Fortune Best Places to Work '23. It's truly an amazing place to work!

We welcome you to learn more about our company and our fantastic team.

Teddy Fong

CEO

We are seeking a motivated and enthusiastic individual to join our team as an IT Support Specialist. In this role, you will play a crucial part in providing technical assistance to our end users and contributing to the smooth operation of our IT systems. You will primarily focus on handling level 1 help desk requests, assisting with basic Active Directory and Office 365 admin functions, and contributing to various IT infrastructure projects.

What you'll be doing:

• Provide legendary customer service to end users by responding to and resolving level 1 help desk requests via email or in person.

• Assist in assigning and tracking tickets to appropriate IT team members for advanced troubleshooting and issue resolution.

• Collaborate with team members to troubleshoot and resolve hardware and software issues related to end user devices, including laptops, desktops, and mobile devices.

• Assist in the setup, configuration, and maintenance of end user hardware and peripherals.

• Assist in managing user accounts, password resets, and permissions within Active Directory and Office 365 environments.

• Participate in routine system maintenance tasks, including software updates, patches, system monitoring, and network performance.

• Contribute to IT infrastructure projects by assisting in planning, implementation, and documentation.

• Collaborate with IT team members to improve and streamline IT processes and procedures.

What you bring to the table:

• 1 to 2 years of work experience in an IT Support Role (IT support in an office environment preferred)

• Strong interest in IT and a desire to develop technical skills

• Working knowledge of Windows/Mac operating systems, Microsoft Office Suite, and general IT concepts

• Knowledge of how computer Wifi, printer, A/V connection works

• Working knowledge in network hardware and concepts (DNS, DHCP, TCP/IP, VLAN, firewalls)

• Strong communication and interpersonal skills

• Demonstrated ability to work independently, collaboratively, take initiatives, and be a self-starter

• Strong creative problem-solving skills and attention to detail

• Continuous learning mindset and adapt to new technologies and tools

• Familiarity with Active Directory and Office 365 administration is a plus

• Custom computer building experience is a plus

Our Benefits:

• 100% of your health, dental, and vision insurance monthly premiums are paid by us!

• Flexible PTO because we respect the need for work/life harmony

• Company matching 401(k)

• Vacation reimbursement and health & wellness subsidy programs

• Tuition reimbursement

• Matching charitable donations to the nonprofit organization of your choice

• Company-wide monthly celebrations - lunch is on us!

• Dog-friendly workplace, yes! You can bring your best friend to work

• Free MDB Co. swag + generous employee discount on products

$62,000 - $72,000 a year

At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.

As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.

Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process. If you need assistance or an accommodation due to a disability, you may contact us at TM@mdbmail.com