IT Support Specialist

Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2200 facilities across the US and Canada.

The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Health Records (EHRs), Anesthesia Information Management Systems (AIMS), ASC business management, business intelligence and analytics solutions, and revenue cycle services. SIS has been recognized by Black Book Research for nine consecutive years as the No. 1 ranked ASC Technology Vendor[1]. SIS received the Best in KLAS Award in 2022 and 2023 in the ASC Solutions category for SIS Charts, SIS' EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US by Energage for four years in a row (2021-2024).

For more information, visit SISFirst.com.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of Source Medical. Other company and product names may be trademarks of their respective owner.

[1]Black Book Research: "Top User-Rated Technology Solutions: Ambulatory Surgical Centers" February 2024, "Top Client/User-Rated Digital Solutions: Ambulatory Surgery Centers" February 2023, "Top Technology Solutions: Ambulatory Surgical Centers" March 2022, "Top Technology Solutions: Ambulatory Surgical Centers" March 2021, "Top Technology Solutions: Ambulatory Surgical Centers" February 2020, "Top Technology Solutions: Ambulatory Surgical Centers" April 2019, "Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers" April 2018, "Top Electronic Medical Records/Electronic Health Records Vendors" April 2017, & "Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors," May 2016.

This position is located in our Alpharetta, GA HQ office, and is responsible for the support of all internal and remote/virtual associates of SIS. This position will troubleshoot associate workstations as well as application support, operating system support, back-up processes, configuration of new hires, and managing support tickets.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Support associates either in a face to face method or over telephone or email communications.

• Maintain a software system used to track tickets and completion of the support issues.

• Provide utmost customer service while assisting associates with their technical issues.

• Use problem-solving skills to address technical problems in order to provide the best solutions.

• Work with a team to close tickets in a timely and complete manner.

• Assist the Manager of IT with vendor management and technology procurement processes.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Knowledge of Information Technology and a passion to learn more.

• Knowledge of technical support processes through experience in an internship or coursework. Knowledge of Microsoft Office Suite, specifically MS Outlook

• Knowledge of Active Directory

• Knowledge of Workstation or Server virtualization (VMWare, etc…)

• Skill in supporting the MS Windows operating system

• Willingness to learn Imaging Software (Ghost, Acronis, etc…)

• Willingness to learnoperating and monitoring systems back-ups (Back-up Exec, etc…)

• Willingness to learn Help Desk management software (TrackIt, Remedy, etc…)

• Ability to take initiative to complete projects in an independent work environment.

• Ability to work independently as well as collaborative in order to achieve departmental goals.

• Ability to function in a fast-paced, high stress development environment.

• Ability to communicate across all levels of the organization in both verbal and written formats.

• Ability to learn quickly and apply new knowledge to a variety of situations.

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

At this time we are unable to sponsor H1B candidates