The Client provisioning team is seeking a well-rounded IT candidate to fill a production application support role.
Expectation is that each production support team member has a deep understanding of each applications functionality/flows, logs, database tables, connection pools and configurations.
The job entails monitoring and proactively identifying potential issues on the applications
Troubleshooting production issues, root cause, application administration, automation scripting
Scripting monitoring/alarming, error handling, reporting, and running maintenance events.
This is a production support job so some nights and weekends on-call will be required.
Qualification:
Bachelor’s Degree or equivalent.
1-2 years related work experience in an IT support role.
VIEW JOBS1/15/2021 12:00:00 AM2021-04-15T00:007972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061
CarMax, the way your career should be!
Provide an iconic customer experience
As an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
What you will do - Essential responsibilities
* Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
* Triage incoming calls to the appropriate person or department to best assist the customer
* Complete administrative tasks such as processing payments and updating information in our CarMax systems
* Understand and adhere to company policies and procedures including collection policies/laws
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
Qualifications and requirements
* High school diploma, or equivalent to 1-month related experience
* Thrive in a high energy and fast-paced environment
* Speak and listen effectively with CarMax customers via phone or in writing
* Strong written and verbal communication skills
* Basic computer knowledge, including word processing and typing skills
Working conditions
* Pleasant but noisy office environment
* Flexible work hours with shifts that may include nights, weekends, and holidays
* Wears CarMax clothing (acquired through the company) at all times while working in the store
* Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarmaxOverland ParkKS
VIEW JOBS12/1/2020 5:27:01 PM2021-03-01T17:27<p><strong>ISGF is currently seeking 3 Operations Support Specialists on a contract basis in Overland Park, KS</strong></p>
<p>Our client is a global leader in the talent solutions field with over 100 clients. They work with their clients to develop the right talent solutions for the individual businesses in order to achieve strategic targets and goals. As an Operations Support Specialist, you will ensure the operations of the business runs effectively and efficiently in order to help the business function.</p>
<p>ISGF has repeatedly been ranked as Best Places to Work by Inc Magazine, Orlando Business Journal, and Florida Trend Magazine. We provide talent to some of the Nation&#39;s leading companies.<br />
<br />
<strong>Job Responsibilities:</strong></p>
<ul>
<li>Work in a team environment and assist others when needed</li>
<li>Share and follow standard processes</li>
<li>Work closely with field personnel</li>
<li>Monitor and coordinate compliance activities</li>
<li>Ability to work in multiple software applications to identify resolutions</li>
<li>Able to work independently</li>
<li>Able to multi-task and handle many events at once</li>
<li>Identify and resolve problems and enter data into the tracking system</li>
</ul>
<p><strong>Job Requirements:</strong></p>
<ul>
<li>High School Diploma</li>
<li>Good time management and prioritization</li>
<li>Experience in PC and Mainframe applications</li>
<li>Excellent communication</li>
<li>Requires reliable individual that can work in a fast-paced environment</li>
</ul>
<p>Preferred:</p>
<ul>
<li>Prior customer service experience</li>
<li>Freight related industry experience</li>
</ul>
<p>&nbsp;</p>
<p><em>For immediate and confidential consideration, please send your resume to:</em></p>
<p><strong><em>Ed@isgf.com</em></strong></p>
<p><em>ISGF is an Equal Opportunity Employer (EOE)</em></p>
IsgfOverland ParkKS