IT Support Specialist

Job Description

We are looking for an IT Support Specialist to provide technical support for internal teams across the company. They get new employees up and running on all systems, control/monitor system access, troubleshoot system issues and guide/solve technical issues that may arise.

Responsibilities

• Assist with the Service Desk and IT Operations including but not limited to: IT incident/problem escalation and communication, IT service level adherence and reporting, ITperformance, IT operational documentation and processes.

• Assist with network architecture, maintenance and support of holistic technology solutions that integrate with process and personnel solutions to support key business objectives.

• Assist with and execute deployments for new software platforms, migrations to new platforms and sunsetting of existing platforms, as needed.

• Add to the excellent quality of service provided by the IT Support Team.

• Responsible for on- and off-boarding employees to business applications based on their responsibilities.

• Define, document, and abide by processes to increase efficiencies and provide better support.

• Order equipment for new hires and maintain inventory of existing equipment (laptops, monitors, peripherals, etc)

• Configure equipment and accounts for new employees - installing required software and creating accounts in appropriate systems

• Maintain access to tools and applications as employees change roles or terminate

• Assist employees with company hardware and software issues

• Other duties as assigned.

Required Qualifications

• Minimum of 2 years of experience in a technical customer support role with strong knowledge of troubleshooting, complex technical issues.

• Preferably, candidates have a B.E./Btech/M.Tech. or combination of technical certifications and similar IT roles.

• Excellent written and verbal communication

• Passionate about tech and a desire to learn

• Impeccable organization and planning skills

• Hands on experience supporting Windows/Mac OS and devices

• Network experience

Preferred Qualifications

• Experience with Jira, Ruckus, Okta, and Jumpcloud

• Basic knowledge of coding/programming

• College or comparable technical training

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