IT Support Specialist

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a IT Support Specialist to support our customer at NIWC LANT. The selected applicant will work with a team of highly talented individuals supporting RDT&E network connected and standalone laboratories. Responsibilities in this position include, but are not limited to, assisting in the management of a Windows domain, desktop support, virtual machine builds/deployments, supporting system integration in an RDT&E environment, troubleshooting, patching, and maintaining various lab applications, and configuration management.. The selected applicant will work as part of an integrated team including system administrators, network engineers, service desk analysts, and other personnel on site.

Responsibilities:

• Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio visual equipment

• Perform server/workstation installations and technology refreshes.

• Install and configure external workstation hardware

• Install and configure authorized software on workstations

• Diagnose and resolve hardware and software issues

• Perform system upgrades as required

• Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS)

• Assist in artifact development as well as continuous monitoring activities

• Maintain end-point data backups and ensure integrity

• Participate in the patch management process

• Create and maintain documentation

• Lead and assist with projects as needed

Required Qualifications:

• High school diploma or equivalent GED is required

• Up to 3 years of experience providing end user IT support services preferred

• Solid understanding of RedHat Linux

• Installing, configuring and maintaining Linux Servers / Virtualization (RHEL 6, 7 & 8, SLES ) [Note: Exposure on RHEL8 is a MUST]

• Account and Group administration (AD Integration, LDAP)

• Patch and package administration

• Configuration and administration of LVM

• Using package managers like YUM (Red Hat/CentOS), or DNF (Red Hat/CentOS) to install, update, and remove software packages.

• Troubleshooting complex, non-routine MacOS incidents.

• Maintain established IT Security protocols pertaining to macOS, Microsoft Windows and various 3rd Party applications

• Periodic upgrade and patching for macOS and various 3rd Party applications associated with the macOS.

• JAMF infrastructure health

• The selected applicant must have a DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (CASP or CISSP)

• Must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies

• Security Clearance:

• An Interim DoD Secret clearance is required to start. A Top Secret Clearance will be required.

• Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC employees may be subject to current COVID protocol requirements in order to access government facilities.