IT Support Specialist

Essential Duties and Responsibilities: Including the following, other duties may be assigned.

• Ability to think strategically, manage time effectively, prioritize work according to severity.

• Provide onsite/remote problem resolution for IT related hardware, software, and applications.

• Resolve onsite/remote user-reported IT problems in a timely manner.

• Install and maintain servers, desktops, and storage devices.

• Provide ordering and coordination support for necessary onsite hardware and service requirements.

• Provides training, troubleshooting, and support to network and communication system users.

• Assist in configuration of desktops, laptops, and peripherals.

• Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team.

• Assist with automation projects from design and development through on-site installation and implementation.

• Maintain automation systems software functionality and backup protocol.

• Confer with engineers, production personnel, and maintenance to resolve automation issues.

• Assist in the troubleshooting of PLC and robotic issues.

• Create and maintain Power BI dataflows, datasets, and reports.

• Assist in increasing automation and productivity for business processes through Microsoft Power Automate, PowerToys, and SharePoint

Education/Experience Minimums:

• 3-5 years' experience in IT/IS related career field.

• SAP experience preferred.

• Associate degree is required. Bachelor's degree in computer science is preferred. Those who meet all other requirements with demonstrated experience in the field will be considered.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to address issues after normal business hours.

• Routinely lift and/or move up to 40 pounds.

• Specific vision abilities required by this job include close vision and depth perception.

• Routinely reach with hands and arms to handle or feel.

• Frequently required to stand and walk.

• Occasionally required to sit, stoop, kneel, or crouch

• Talk or hear.