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IT Support Specialist

Expired Job

Protingent Seattle , WA 98104

Posted 5 months ago

Position Title: IT Support Specialist

Position Description: Protingent Staffing has an exciting opportunity with our client in Seattle, WA

Job Requirements:

Provide desk-side technical support to end-users. Identify, research, and resolve hardware and software application errors, password resets, and resolve logon issues while maintaining a high level of customer satisfaction.
Provide installation, hardware diagnosis, maintenance and/or support of the following equipment: PC, Mac, Mobile Devices, application software, printers, peripherals, as well as telephony systems and network.
Consult with or escalate to vendor when solution is unclear.
Responsible for timely resolution and updates with appropriate information and data.
Remote technical support for end user s devices.
Develop and maintain applications, security, and network configurations.
Deploy new computer hardware and computer operating system upgrades. Physically install equipment, data backup and transfer, configurations, application installs/setups, profile transfer, and preparation of old computers for disposal or redeployment.
Perform phone switch and voice mail administration duties which includes adds and moves or changes of phone extensions and/or voice mail boxes.
Provide data network support such as Racking, Cable Management and Switch Port Clean up.
Familiarity with supporting (not engineering) TCP/IP, cables, IP Phones, workstation connectivity and printer connectivity.
Diagnose, test, and repair cable/wiring problems (wiring closet to desktop; and backbone).


5+ years of progressive experience in a professional enterprise environment with proven experience providing desktop and infrastructure support.
Associates Degree in an IT related field is strongly preferred. An A+, MCP, MCDST, and/or MCSE certification is desired but not required.
Strong problem solving and analytical skills.
Proficiency in usage, support, and troubleshooting of Microsoft operating systems.
Installation and configuration knowledge of Mac hardware, O/S, mobile devices, printers, and other peripheral devices is preferred.
Superior customer service skills are required. Ability to discuss technology in layman s terms and help non-technical users feel comfortable.
Ability to work in a fast-paced environment (the start-up world can get pretty hectic!).
Solid organization skills with the ability to prioritize and tackle projects and daily tasks with minimal supervision.
Ability to make and keep deadlines and other commitments.
Ability to lift up to 50 pounds
Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

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IT Support Specialist

Expired Job