IT Support Specialist - Office Of Student Systems Services

IT Support Specialist - Office of Student Systems Services

Hiring Department: Office of Student Systems Services

Location: Chicago, IL USA

Requisition ID: 1023907

Posting Close Date: 5/3/2024

About the University of Illinois Chicago

UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UIC is seeking an IT Support Specialist to join our Office of Student Systems Services team. This position supports any Information Technology technical issues within the Academic and Enrollment Services and other academic support units. Also installs computers, printers, office equipment, hardware, and software.

Duties & Responsibilities:

System Maintenance and Technical Support:

• Assists in providing technical support for personal computers, servers, emails, printers, copy machines, scanners, and telephones. Troubleshoot and resolve technical issues.

• Set up computers, printers, scanners, and fax and copy machines. Accept internal help requests and determine if issues can be resolved locally

• Upgrade equipment software as needed.

• Assists staff to resolve application or equipment maintenance issues.

• Create shared drive access for users.

• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• High School Diploma or GED equivalent

• Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

• Demonstrated knowledge of Group Policy Management, SCCM and server management

Preferred Qualifications

• Bachelor's degree in-progress or awarded in Computer Science or related field

• Knowledge of the systems and operations used within the areas and departments of responsibility.

• Excellent oral and written communications skills. Strong independent work ethic and time management. Good teamwork and communication skills

• Ability to oversee and coordinate activities of user groups.

• Ability to effectively communicate and professionally interact with all staff levels and customer groups.

• Ability to identify and resolve technical problems.

• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

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To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation