IT Support Specialist

Position: IT Support Specialist

Company: Loenbro

Department: IT

Wage Range: Competitive wage DOE with benefit package

Location: Tempe, AZ

Loenbro is looking to add to our growing team. We are looking for a motivated individual to support our disperse team from our Arizona offices. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expand-ability, and ease of use and support; recommends to management the support or nonsupport of evaluated products; conducts training programs designed to educate an organization's computer users about basic and specialized applications.

Job Duties:

• Install and support business applications

• Maintain/update hardware inventory to comply with asset management standards

• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner

• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness

• Troubleshoot, install, patch, and upgrade computer systems

• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions

• Train and orient users on use of hardware and software to maintain an educated and efficient workforce

• Assist with the maintenance and management of company phone systems

• Assist with the maintenance and management of company cell phones

• Willingness and availability to travel as needed

• Other duties as assigned

Skills/Qualifications:

• Associates degree or equivalent combination of training, experience, and certifications

• CompTIA A+ Certification preferred

• Working knowledge of Vista by Viewpoint preferred

• Minimum 1 to 3 years relevant experience in network and/or PC support environment

• Uses professional concepts; applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments

• Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10

• Working knowledge of Mac OS X

• Working knowledge of Apple iOS devices (iPad, iPhone)

• Working knowledge of Android OS (Android phones)

• Basic knowledge of computer internetworking

• Enhanced working knowledge of the Microsoft Office Outlook

• Excellent Organizational skills

• Must be able to communicate and work with a diverse population

• High attention to detail

• High levels of accuracy

• Work under strict deadline requirements

Loenbro is looking to add to our growing team. We are looking for a motivated individual to support our disperse team from our Arizona offices. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expand-ability, and ease of use and support; recommends to management the support or nonsupport of evaluated products; conducts training programs designed to educate an organization's computer users about basic and specialized applications.

Job Duties:

• Install and support business applications

• Maintain/update hardware inventory to comply with asset management standards

• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner

• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness

• Troubleshoot, install, patch, and upgrade computer systems

• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions

• Train and orient users on use of hardware and software to maintain an educated and efficient workforce

• Assist with the maintenance and management of company phone systems

• Assist with the maintenance and management of company cell phones

• Willingness and availability to travel as needed

• Other duties as assigned

Skills/Qualifications:

• Associates degree or equivalent combination of training, experience, and certifications

• CompTIA A+ Certification preferred

• Working knowledge of Vista by Viewpoint preferred

• Minimum 1 to 3 years relevant experience in network and/or PC support environment

• Uses professional concepts; applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments

• Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10

• Working knowledge of Mac OS X

• Working knowledge of Apple iOS devices (iPad, iPhone)

• Working knowledge of Android OS (Android phones)

• Basic knowledge of computer internetworking

• Enhanced working knowledge of the Microsoft Office Outlook

• Excellent Organizational skills

• Must be able to communicate and work with a diverse population

• High attention to detail

• High levels of accuracy

• Work under strict deadline requirements

Work Environment:

• Located in a busy and open area office

• Long hours sitting and using office equipment and computers

• Lifting of supplies and materials

• Constant interruptions

• Must be able to see to read documents and computer screen for a variety of office functions

Expected Hours:

• 40 Hours

• Some work outside of business hours may be required with travel

• Located in a busy and open area office

• Long hours sitting and using office equipment and computers

• Lifting of supplies and materials

• Constant interruptions

• Must be able to see to read documents and computer screen for a variety of office functions

Expected Hours:

• 40 Hours

• Some work outside of business hours may be required with travel

Benefits:

• Health Insurance- Up to 80% of the Employee portion paid

• Health Savings Account (HSA) optional enrollment

• Paid Time Off available after waiting period

• 401k after 90 days of employment with a company match up to 4%

• Employee paid Dental and Vision Insurance

We are "Leading the Change" in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day:

WE TAKE ACTION

WE DO WHAT WE SAY

WE LEAD BY EXAMPLE

WE DO THE RIGHT THING

WE PRACTICE STEWARDSHIP

• Loenbro is an Equal Opportunity Employer.

Equal Opportunity Employer, including disabled and veterans.

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